International Call Center(Voice)-Quality Auditing-Immediate Openings
Sagility India Private limited · Bengaluru · onsite · Posted 49d ago
Not disclosed4–9 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Greetings!!
Immediate openings for Quality analyst-Int voice process
Job Description:
- Graduate required with International Customer Service experience
- A Quality Analyst (QA) specializing in call audit and call monitoring typically works within customer service or call centers to ensure that communication with customers meets company standards and regulatory requirements.
- QA on papers with 1-2 years experience would be preferred
- Have Good Interpersonal and Coaching Skills
- Expertise in CSAT/NPS Analysis, RCA and BQM.
- Proficiency in Excel is mandate (PPT knowledge would be advantage)
- Preferably from US Healthcare (OB/IB), Banking, Insurance, Pensions and Mortgage.
Interested Candidates can share your resume to - [HIDDEN TEXT]
Role: Operations - Other
Industry Type: BPM / BPO
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Operations
Education
UG: Any Graduate
Sourced from foundit
Skills
Call AuditCALL MOINTORING