International Business Development Executive

Department: Sales and Marketing

Grade/Level Reporting To: DGM / Sr. Manager Export Sales

RequiredEducation: Graduate (BMS, B.Sc, BMM, Bcom)

Experience: 5 + years

Basic Function

The role is responsible for achieving sales target for export sales function. Coordinating with internal departments to ensure timely delivery of finished good also forms a major part of this role. Adherence to country rules and regulations and timely claiming of export incentives forms an important part of the role.

KEYPERFORMANCE AREAS

• Adherence to Turn around time (TAT)
• Sales Target and Sales Revenue budget
• Timely Collections
• Customer Complaints resolution

KEY ACTIVITIES & RESPONSIBILITIES

Operational

• Responsible to provide support to Export sales incharge in dealing all business accounts catering to particular region
• Connecting with the clients to understand their requirements and analyse client potential
• Ensure timely collection of payment from the customers, with minimal outstanding
• Escalate issues in payment, discrepancies and default in payment dates to seniors
• Ensure adherence to country specific regulations and legislations in consultation with the EXIM and Documentation team
• Conduct Market Study, Prospecting, Tracking Competitor activities, business initiation and development

Coordination with other internal team

• Provide necessary information to sales support and sales coordinator related to layout , pdf approval, IMO and costing MID creation
• Coordinate with PDD/ Pre - Press, SCM and Manufacturing team in case of new design and development
• Provide the costing team with customer requirement details and communicate the cost estimate with the team lead
• Follow up with dispatch team and customer for finished goods clearance
• Coordinate with the EXIM function for appropriate documentation of all necessary clearances
• Ensure speedy processing & settlement of claims for shortage, overage and transit loss materials

Customer Management

• Connect with customers on a regular basis, engage on continuous basis and get insights on new product requirements
• Provide timely commercial and technical responses to customer inquiries
• In case of any issues related to quality or rejections, coordinate with the quality team and ensure that the customer issue is resolved
• Coordinate with quality team in case of any grievances related to quality

Market Intelligence

• Monitor market conditions, product innovations, and competitors' products, prices, and sales and provide timely market intelligence reports for the assigned international region
• Understanding competition presence by meeting key market influencers and stake holders
• Visit new markets to understand market potential and identify potential customers Keep abreast of all product and services provided by the company
• Keep abreast of new sales techniques and processes

MIS & Reporting

• Ensure timely updates of customer and order information on SAP system
• Prepare regular reports on sales performance and provide the same to Export Head