International BPO | Voice & Non-Voice Process

Roles and Responsibilities :

• Provide exceptional customer service through email, chat, and non-voice processes to resolve customer queries and concerns.
• Handle international customers' issues in a professional manner, ensuring timely resolution of their problems.
• Work on various international BPO projects, including US process, voice support, and non-voice processes.
• Collaborate with team members to achieve daily targets and maintain high levels of productivity.

Job Requirements :

• 1-5 years of experience in international customer service or related field.
• Strong communication skills for effective interaction with customers via email, chat, or phone calls.
• Ability to work on multiple tasks simultaneously while maintaining accuracy and attention to detail.