International BPO Hiring | Voice, Chat & Blended Process

Locations: Gurugram & Noida

Work Schedule:

- 5 Days Working

- Rotational Shifts

- Rotational Week Offs

Salary:

- 3 LPA to 6 LPA (Based on experience and interview performance)

Job Responsibilities

- Handle inbound and outbound customer calls professionally.

- Resolve customer queries related to travel, finance, and telecommunications.

- Provide accurate information and effective solutions while ensuring customer satisfaction.

- Maintain excellent communication with international customers.

- Troubleshoot customer concerns and escalate complex issues when required.

- Meet quality, productivity, and customer satisfaction targets.

- Update customer information and maintain accurate records in CRM systems.

- Follow company policies, processes, and compliance guidelines.

Key Skills

- Excellent verbal and written English communication skills.

- Minimum 6 months to 8+ years of experience in an International Voice Process (Freshers with excellent communication may also be considered, if applicable).

- Strong customer service and problem-solving skills.

- Ability to work in rotational shifts.

- Good listening and interpersonal skills.

- Basic computer knowledge and typing skills.

- Ability to work in a fast-paced environment.

- Immediate joiners preferred.

Domains Hiring:

- Travel

- Finance

- Telecommunications

FOR MORE DETAILS CONTACT -

AKANSHA- [phone removed]