International BPO | Customer Care Executive

Role & responsibilities

• Handle inbound customer calls and provide prompt, professional assistance.
• Understand customer queries, concerns, and requirements.
• Provide accurate information regarding products, services, and processes.
• Resolve customer issues effectively while maintaining a high level of customer satisfaction.
• Handle customer complaints and provide appropriate solutions.
• Maintain accurate records of customer interactions in the system.
• Follow defined processes, quality standards, and compliance guidelines.
• Meet individual and team targets related to quality, productivity, and customer satisfaction.
• Coordinate with relevant internal teams when required to resolve customer issues.

Preferred candidate profile

• Good communication and customer service skills.
• Strong listening and problem-solving abilities.
• Graduates & Undergraduates can apply.
• Minimum 6 months of customer service/BPO experience.
• Comfortable working in rotational shifts.
• Customer-oriented approach with a professional attitude.

Perks and benefits

• One Side Cab Facility in odd shift.
• Professional Work Environment
• Incentives.

Interview Round :

1st Round : Telephonic

2nd Round : From office

3rd Round & joining : From Office

Office Address :

Udyog Vihar phase-4,Sector-18,Gurgaon,Haryana 122016

Contact No. : [phone removed]

Email ID : [email removed]