International Blended Process

Roles and Responsibilities :

• Handle customer inquiries through various channels such as email, phone, and chat support.
• Process customer requests and resolve issues in a timely and efficient manner.
• Maintain accurate records of all interactions with customers using CRM software.
• Provide excellent customer service by being courteous, empathetic, and professional.

Job Requirements :

• 1-7 years of experience in BPO non-voice processes (email process, UK process).
• Strong understanding of blended process, semi voice, international chat process, international non-voice processes.
• Ability to work on rotational shifts including night shifts.