Internal Communications Manager

What youll be DOING

What will your essential responsibilities include

Strategic Internal Communications

• Develop and execute internal communications plans aligned to business priorities, transformation initiatives, employee engagement goals, and leadership objectives.
• Translate complex business topics into clear, compelling, and colleague-centric narratives.
• Partner with senior leaders in India and Poland to develop messaging frameworks, presentations, talking points, intranet content, newsletters, and communication toolkits.
• Manage end-to-end internal communications to support enterprise-wide initiatives including organizational change, culture programs, technology transformation, and employee engagement campaigns.
• Ensure message consistency across all internal communication channels and touchpoints.
• Develop and execute integrated communication campaigns aligned with organizational priorities and brand guidelines.
• Translate complex business initiatives into clear, accessible workforce narratives.
• Support the Global Internal Communications Editorial Committee as Newsroom Manager, ensuring coordinated delivery and organizational alignment.

Leadership Communications

• Write and manage executive communications across ESS, including: Leadership emails, Town hall content, Executive presentations, Videos and scripts, Change communications.
• Provide communications counsel and guidance to senior stakeholders.
• Coach leaders on effective communication approaches and channel selection.

Change & Transformation Communications

• Develop toolkits, playbooks, briefs, and talking points for organizational change and technology transformation.
• Support adoption of new tools and platforms through comprehensive change communication strategies and supporting materials.
• Create frameworks for communicating strategic drivers and organizational behaviors
• Partner with business and HR stakeholders on transformation initiatives.
• Develop communication toolkits, FAQs, stakeholder maps, leader guides, and communication plans.
• Measure communication effectiveness and recommend enhancements.

Stakeholder Management

• Build robust relationships in India and Poland across: Country Leadership, HR, Operations, Technology, Inclusion & Diversity leadership, Global Communications & Brand Teams.
• Act as a trusted communications advisor to internal stakeholders.
• Drive alignment and coordination across multiple functions and geographies.

Channel Strategy & Digital Communications

• Manage and optimize AXA XL's internal communication ecosystem, including: Sociabble (POP), SharePoint/Intranet, Poppulo, ScreenCloud digital signage, Slido, Email communications, Newsletters, Town halls and virtual events.
• Manage intranet strategy, ensuring content is current, accessible, and engaging.
• Champion digital tools and platforms that enhance communication effectiveness.

Analytics & Reporting

• Establish KPIs for campaigns and communication programs.
• Analyze channel performance, engagement metrics, readership, and campaign effectiveness.
• Develop dashboards and reports for stakeholders and leadership teams.
• Generate actionable insights to improve communication effectiveness.
• Leverage analytics to support data-driven decision making.

AI & Innovation

• Integrate generative AI into content workflows and organizational processes.
• Translate AI capabilities and limitations into practical workforce implications.
• Champion AI adoption tools and organizational learning.

Employee Engagement & Events

• Support planning and delivery of: Employee town halls, All-hands meetings, Leadership visits, Culture and engagement campaigns, Inclusion and Diversity initiatives, Recognition programs, Enterprise events.
• Develop communication plans that drive awareness, participation, and engagement.

Editorial & Content Governance

• Maintain editorial standards and content quality.
• Manage communication calendars and publishing schedules.
• Ensure content aligns with AXA XL brand standards and communication guidelines.
• Support governance processes across communication channels.
• Maintain internal communication resources, templates, and best practices.

You will report to Global Internal Communications Director.

What you will BRING

Were looking for someone who has these abilities and skills:

Required Skills and Abilities:

• Relevant years of experience in internal communications, executive communications, or related strategic communications roles.
• Proven expertise in strategic, executive, and transformation communications within a large global organization.
• Project and stakeholder management experience ability to manage complex, cross-functional initiatives.
• Exceptional writing, editing, and storytelling skills.
• Robust executive communication capability.
• Ability to simplify complex information for diverse audiences.
• Ability to influence and collaborate with senior stakeholders.
• Outstanding relationship-building and consultation skills.
• Experience managing multiple priorities in a fast-paced environment.
• Sociabble (or similar employee advocacy/internal social platform).
• SharePoint/Intranet platforms.
• Poppulo (or enterprise email communication platforms).
• ScreenCloud or digital signage solutions.
• Slido or audience engagement platforms.
• Microsoft 365 ecosystem.
• Effective analytical mindset.
• Experience measuring communication effectiveness.
• Proficiency in reporting and dashboard development.
• Ability to convert data into actionable recommendations.
• Robust organizational skills.
• Experience managing complex communication calendars and campaigns.
• Ability to coordinate multiple stakeholders and deadlines simultaneously.

Desired Skills and Abilities:

• Experience supporting change and transformation programs.
• Experience in insurance, financial services, consulting, or other regulated industries.
• Understanding of employee engagement best practices.
• Experience with video production and multimedia communications.
• Familiarity with GenAI tools and AI-enabled content workflows.
• Knowledge of communication governance and channel strategy.
• Bachelor's degree in Communications, Journalism, Public Relations, Marketing, English, Business, or related field.
• Master's degree preferred but not essential.
• Professional Certification in Internal Communications or Strategic Communications.