Internal Communications Manager

About Us Sophos is a cybersecurity leader defending 600,000 organizations globally with an AI-driven platform and expert-led services. Sophos meets organizations wherever they are in their security maturity and grows with them to defeat cyberattacks. Its solutions combine machine learning, automation, and real-time threat intelligence with frontline human expertise from Sophos X-Ops to deliver advanced, 24/7 threat monitoring, detection, and response.   Sophos offers industry-leading managed detection and response (MDR) alongside a comprehensive portfolio of cybersecurity technologies — including endpoint, network, email, and cloud security, extended detection and response (XDR), identity threat detection and response (ITDR), and next-gen SIEM. Together with expert advisory services, these capabilities help organizations proactively reduce risk and respond faster, with the visibility and scalability needed to stay ahead of evolving threats.   Sophos goes to market with a global partner ecosystem, including Managed Service Providers (MSPs), Managed Security Service Providers (MSSPs), resellers and distributors, marketplace integrations, and cyber risk partners, giving organizations the flexibility to choose trusted relationships when securing their business. Sophos is headquartered in Oxford, U.K. More information is available at www.sophos.com.

What You’ll Do : Employee Experience & Sophos Life  

Support and evolve Sophos Life, our employee engagement and culture communications program, creating a consistent approach to employee storytelling, recognition, connection, and engagement across Sophos.  

Develop employee storytelling initiatives that showcase employee achievements, team successes, volunteering, wellbeing, learning and development, inclusion and belonging, and culture moments.  

Build a sustainable content pipeline by partnering with HR, Employee Resource Groups, regional teams, and business functions to identify stories and opportunities that strengthen employee engagement.  

Create campaigns that bring Sophos’ values, culture, and employee experience to life.  

Help employees better understand and connect with Sophos’ mission and priorities.  

Internal Communications Strategy & Planning  

Develop and deliver internal communications plans aligned with Sophos’ business priorities, employee needs, and organizational goals.  

Own and maintain the internal communications editorial calendar, ensuring a consistent rhythm of relevant, timely, and engaging communications.  

Partner with the Senior Director, Internal Communications & Employee Experience to shape communication strategies and ensure alignment across key business priorities.  

Act as a trusted communications advisor to stakeholders, helping them define audiences, messaging, communication approaches, and delivery plans.  

Identify opportunities to proactively communicate important business updates, employee initiatives, and organizational priorities.  

Ensure communications are coordinated, consistent, and aligned across channels and audiences.  

Leadership Communications & Executive Support  

Partner with senior leaders to develop clear, authentic, and engaging communications that connect employees with business priorities, strategy, and organizational updates.  

Support leaders with communication planning, messaging, audience considerations, and channel recommendations.  

Draft and edit leadership communications including announcements, emails, blogs, talking points, FAQs, presentations, and other employee-facing materials.  

Help leaders communicate consistently and effectively with employees across different regions and audiences.  

Provide guidance on communication approach, tone, timing, and delivery.  

Identify opportunities to strengthen leadership visibility and employee connection through effective storytelling and communication.  

Strategic & Change Communications  

Partner with business leaders, HR, and project teams to support communications for organizational changes, strategic initiatives, and business priorities.  

Develop change communication plans, messaging, FAQs, leader talking points, and employee-facing materials that help employees understand what is changing, why it matters, and what actions they need to take.  

Translate complex business changes into clear, relevant, and engaging communications that support employee understanding and adoption.  

Advise stakeholders on communication timing, audience needs, messaging, channels, and approaches to support successful change outcomes.  

Support change readiness and adoption through targeted communications, engagement activities, and employee feedback loops.  

Monitor communication effectiveness and employee feedback to identify opportunities to improve understanding and adoption.  

Content Creation & Storytelling  

Create high-quality communications across multiple channels, including intranet, email, newsletters, employee campaigns, video content, digital employee channels, and campaign materials.  

Write and edit employee communications, leadership materials, announcements, blogs, FAQs, and other internal content.  

Translate complex business topics into simple, engaging, and accessible communications.  

Develop creative approaches to storytelling, including multimedia and digital content formats.  

Maintain strong editorial standards, ensuring communications are accurate, engaging, and aligned with Sophos’ tone of voice.  

Channel Management & Digital Employee Experience  

Support the continuous improvement of internal communication channels, ensuring employees have access to relevant, engaging, and easy-to-find information.  

Manage and evolve intranet content, campaigns, and employee communication experiences.  

Maintain content quality, governance, and consistency across internal channels.  

Use channel analytics and employee feedback to improve communication effectiveness, engagement, and the overall employee experience.  

Partner with regional teams to ensure global communications are effectively adapted for local audiences.  

Identify opportunities to improve the employee communication journey through better content, accessibility, channel choices, and digital experiences.  

Employee Engagement & Campaigns  

Create and deliver campaigns that support employee engagement, culture, and business priorities.  

Support key People, HR, and organizational initiatives through effective communication strategies.  

Develop communication approaches that help employees understand not only what is happening, but why it matters.  

Partner with teams across Sophos to build awareness, connection, and participation.  

Use storytelling and creative communication approaches to increase employee engagement.  

Communications Analytics, AI & Innovation  

Measure communication effectiveness using engagement metrics, channel analytics, and employee feedback.   

Use data and insights to improve communications strategy, content, and channel performance.   

Identify opportunities to automate and streamline communication processes.   

Use AI tools such as Microsoft Copilot and other emerging technologies to support research, planning, content creation, and productivity.   

Apply strong editorial judgment when using AI, ensuring communications remain accurate, authentic, and aligned with Sophos’ voice.   

Experiment with new communication formats, digital tools, and technologies to improve employee engagement.   

Stay current with emerging trends in internal communications, employee experience, and AI-enabled ways of working.

What You Bring : Significant experience in internal communications, employee engagement, corporate communications, or a related discipline.  

Demonstrated experience developing and delivering communications strategies within a complex organization.  

Exceptional writing, editing, and storytelling skills, with the ability to create compelling communications for different audiences.  

Experience advising and partnering with senior leaders and stakeholders.  

Ability to balance strategic thinking with hands-on delivery.  

Experience managing communication campaigns, editorial calendars, and multiple priorities.  

Strong understanding of employee experience, engagement principles, and internal communication best practices.  

Experience managing digital communication channels such as intranets or employee platforms.  

Experience using communication analytics and insights to measure impact and improve effectiveness.  

Experience using AI tools to support communications, content creation, or productivity.  

Strong project management skills with the ability to deliver high-quality work at pace.  

Nice to Have  

Experience working within a global technology or cybersecurity organization.   

Experience supporting executive communications.   

Experience building employee engagement or culture programs.   

Experience creating multimedia content including video, graphics, or interactive content.   

Experience managing intranet platforms such as SharePoint or similar.   

Experience introducing new communication tools, processes, or AI-enabled ways of working.   

Experience using employee insights or engagement survey data to shape communication strategies.

Why This Role : Internal Communications at Sophos plays a critical role in helping employees understand our strategy, connect with our culture, and feel part of our global mission.  

This role offers the opportunity to shape how employees experience Sophos by supporting meaningful communication programs, building employee engagement initiatives, and helping evolve the way we communicate.  

You will work closely with senior leaders and teams across the organization, combining storytelling, strategy, creativity, and technology to deliver communications that make a measurable difference to employees.  

For an experienced communicator who enjoys building connections, creating impactful content, and using new approaches to improve employee engagement, this is a high-impact role with the opportunity to make a lasting contribution.

Ready to Join Us? At Sophos, we believe in the power of diverse perspectives to fuel innovation. Research shows that candidates sometimes hesitate to apply if they don't check every box in a job description. We challenge that notion. Your unique experiences and skills might be exactly what we need to enhance our team. Don't let a checklist hold you back – we encourage you to apply.   What's Great About Sophos? ·   Sophos operates a remote-first working model, making remote work the primary option for most employees. However, some roles may necessitate a hybrid approach. While we are a remote first organization, applicants must have legal authorization to work in the jurisdiction where the position is posted, without requiring employer sponsorship. ·   Our people – we innovate and create, all of which are accompanied by a great sense of fun and team spirit ·   Employee-led diversity and inclusion networks that build community and provide education and advocacy ·   Annual charity and fundraising initiatives and volunteer days for employees to support local communities ·   Global employee sustainability initiatives to reduce our environmental footprint ·   Global fitness and trivia competitions to keep our bodies and minds sharp ·   Global wellbeing days for employees to relax and recharge  ·   Monthly wellbeing webinars and training to support employee health and wellbeing   Our Commitment To You We’re proud of the diverse and inclusive environment we have at Sophos, and we’re committed to ensuring equality of opportunity.   We believe that diversity, combined with excellence, builds a better Sophos, so we encourage applicants who can contribute to the diversity of our team.  All applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, sex, gender reassignment, marital status, race, religion or belief, color, age, military veteran status, disability, pregnancy, maternity or sexual orientation.  We want to give you every opportunity to show us your best self, so if there are any adjustments we could make to the recruitment and selection process to support you, please let us know.    Data Protection If you choose to explore an opportunity, and subsequently share your CV or other personal details with Sophos, these details will be held by Sophos for 12 months in accordance with our Privacy Policy and used by our recruitment team to contact you regarding this or other relevant opportunities at Sophos.  If you would like Sophos to delete or update your details at any time, please follow the steps set out in the Privacy Policy describing your individual rights.  For more information on Sophos’ data protection practices, please consult our Privacy Policy Cybersecurity as a Service Delivered | Sophos