INTERNAL AUDITOR - PEST CONTROL OPERATIONS

1. JOB PURPOSE

To conduct independent, risk-based audits at client sites to evaluate pest control service quality, compliance with approved SOPs, technician competency, safety standards, and documentation requirements. The role involves using approved, client-segment-specific audit checklists to assess site-specific pest risks, operational requirements, food safety, hygiene, and applicable customer compliance standards, ensuring consistent service delivery and continuous improvement.

2. KEY RESPONSIBILITIES

- Verify service execution against approved SOPs, client requirements, and service schedules.

- Inspect chemical handling, dilution, application methods, PPE usage, tools, equipment, bait stations, traps, and Electronic Fly Catchers/Killers (EFC/EFK).

- Assess technician knowledge, practical skills, grooming, hygiene, and adherence to safety protocols.

- Review service reports, logbooks, pest activity trends, chemical consumption records, and other relevant Integrated Pest Management (IPM) documentation.

- Identify, document, and report non-conformities, service gaps, and pest-related risks.

- Interact with clients to obtain feedback on service quality, technician performance, pest activity, and overall service satisfaction.

- Prepare and submit accurate audit reports from client sites within defined timelines, highlighting observations and improvement areas.

- Provide on-site feedback and identify training needs to improve technician competency and service quality.

- Escalate critical non-compliances, customer concerns, and recurring issues to the Regional Audit Lead / Head of Audit.

3. QUALIFICATION & EXPERIENCE

- Educational Qualification: Graduate in any discipline; a degree in Science, and an Internal Auditor

certification preferred

- Professional Certifications: Certification or Practical working experience in Food Safety Management

Systems (FSMS), HACCP, Internal Auditing, ISO 22000, or Occupational Health & Safety (HSE) is desirable.

- Experience: 2-5 years of experience in field auditing, QA/QC, FSMS, food safety, hygiene auditing, or pest control operations.

- Technical Knowledge: Working knowledge of FSMS, HSE, hygiene standards, Integrated Pest Management

(IPM), and relevant client compliance requirements.

- Pest Management Expertise: Understanding of pest identification, pest biology, pesticides, safe chemical handling, application techniques, and pest monitoring methods.

- Audit & CAPA Skills: Ability to review audit records, identify non-conformities, conduct root cause analysis, and verify corrective and preventive actions (CAPA).

- Documentation & Reporting: Proficiency in MS Excel, MS Word, PowerPoint, and preparation of audit

reports and compliance records.

4. KEY SKILLS & COMPETENCIES

- Strong observation, analytical, and problem-solving skills.

- Effective communication, report writing, and client-handling skills.

- Integrity, impartiality, confidentiality, discipline, and attention to detail.

- Ability to conduct independent field audits, assess compliance objectively, and identify improvement

opportunities.

- Good understanding of risk assessment, root cause analysis, and CAPA follow-up.

- Ability to provide constructive feedback and identify technician training needs.

- Proficiency in documentation review, data interpretation, and audit reporting.

5. KEY PERFORMANCE INDICATORS (KPIs)

- Audit completion against the approved audit plan.

- Accuracy, completeness, and timely submission of audit reports.

- Audit compliance scores across assigned client sites.

- Timely identification, reporting, and escalation of critical non-conformities.

- Improvement in technician competency, service quality, and safety compliance.

- Improvement in client internal and external audit performance, including reduction in pest control-related observations and non-conformities.

- Client feedback and satisfaction regarding service quality and audit effectiveness.

6. WORK ENVIRONMENT & REQUIREMENTS

Field-based role requiring approximately 80-90% travel to client sites across the assigned region.

- Willingness to travel independently and conduct audits across multiple client segments.

- Mandatory adherence to PPE requirements, chemical safety practices, and client-specific health and safety protocols.

- Ability to inspect service areas, pest monitoring devices, bait stations, traps, and other pest control equipment safely.

- Must maintain confidentiality of client information, audit findings, and internal records.

- Must be comfortable interacting professionally with client representatives, site teams, and pest control

technicians.

- Valid driving licence and own two-wheeler are preferred, subject to regional travel requirements.