Intern

Group Company: AU Small Finance Bank Limited

Designation: Intern

Office Location:

Position description: #*Position description*#

Primary Responsibilities: #*Primary Responsibilities*#

Additional Responsibilities: #*Additional Responsibilities*#

Reporting Team

• Reporting Designation: #*Reporting Designation*#
• Reporting Department: #*Reporting Department*#
  
  

Educational Qualifications Preferred

#*Education and Experience*#

• Category: #*Category*#
• Field specialization: #*Field specialization*#
• Degree: #*Degree*#
• Academic score: #*Academic score*#
• Institution tier: #*Institution tier*#
  
  

Required Certification/s: #*Required Certification/s*#

Required Training/s: #*Required Training/s*#

Required Work Experience

• Industry: #*Industry*#
• Role: #*Role*#
• Years of experience: #*Years of experience*#
  
  

Job Brief:- AU Small Finance Bank Limited is seeking a motivated and detail-oriented individual to join our Sales and Service department in a developmental role. This position offers a unique opportunity to gain hands-on experience in the financial services sector, focusing on customer engagement, sales support, and service excellence. The role is designed to provide comprehensive exposure to banking operations, client relationship management, and product knowledge, preparing the candidate for a future career in financial services. The ideal candidate will demonstrate strong communication skills, a proactive approach to learning, and the ability to work collaboratively within a dynamic team environment.

Responsibilities:-

• Assist the sales team in identifying potential clients and generating leads through market research and outreach activities.
• Support customer service representatives in addressing client inquiries and resolving service-related issues promptly and effectively.
• Participate in the preparation and delivery of sales presentations and product demonstrations to prospective customers.
• Maintain accurate records of customer interactions, sales activities, and service requests using the bank's CRM and other digital tools.
• Collaborate with cross-functional teams to ensure seamless service delivery and enhance customer satisfaction.
• Analyze customer feedback and market trends to provide insights that support continuous improvement in sales strategies and service processes.
• Contribute to the development of marketing materials and campaigns aimed at promoting the bank's financial products and services.
• Assist in compliance and documentation processes to ensure adherence to regulatory requirements and internal policies.
• Engage in training sessions to build knowledge of banking products, sales techniques, and customer service best practices.
• Support the team in organizing and participating in community outreach programs and financial literacy initiatives.
  
  

Skill:-

• Lead Generation
• Customer Relationship Management (CRM)
• Sales Support
• Financial Product Knowledge
• Data Entry and Record Keeping
• Market Research
• Communication Skills
• Problem Solving
• Team Collaboration
• Regulatory Compliance Awareness
• Microsoft Office Proficiency
• Presentation Skills
  
  

Preferred Qualifications:-

• Currently pursuing or recently completed a degree in Business Administration, Finance, Marketing, or a related field.
• Basic understanding of financial products, banking operations, and customer service principles.
• Familiarity with CRM software and Microsoft Office Suite (Excel, PowerPoint, Word) is advantageous.
• Strong analytical and problem-solving skills with attention to detail.
• Excellent verbal and written communication skills.
• Ability to work effectively both independently and as part of a team in a fast-paced environment.
• Demonstrated eagerness to learn and adapt within the financial services industry.
  
  

Key Performance Indicators: #*Key Performance Indicators*#

Required Competencies: #*Required Competencies*#

Required Knowledge: #*Required Knowledge*#

Required Skills: #*Required Skills*#

Required Abilities

• Physical: #*Physical*#
• Other: #*Other*#
  
  

Work Environment Details: #*Work Environment Details*#

Specific Requirements

• Travel: #*Travel*#
• Vehicle: #*Vehicle*#
• Work Permit: #*Work Permit*#
  
  

Other Details

• Pay Rate: #*Pay Rate*#
• Contract Types: #*Contract Types*#
• Time Constraints: #*Time Constraints*#
• Compliance Related: #*Compliance Related*#
• Union Affiliation: #*Union Affiliation*#