Intern

Job Summary

Join Pitney Bowes as an Intern
Location: Pune (Hybrid- 3days/week in-office)
Role: Third Party(contractual)

About the Role

We are seeking enthusiastic and self-driven engineers with strong fundamentals, curiosity and automation mindset in Network Operations, Automation, DevOps, and Infrastructure Monitoring.

This role is focused on building a modern, automation-first Network Operations Center (NOC) rather than a traditional helpdesk environment.

The ideal candidate should possess strong analytical skills, networking fundamentals, and an interest in scripting, observability, and automation technologies.

Responsibilities

DevOps (Modern NOC - Automation Continuous Improvement)

• Assist in automation of monitoring and operational workflows through basic scripting.
• Support infrastructure and network change monitoring as part of CI/CD pipelines.
• Work with monitoring and observability tools (e.g. Grafana)
• Contribute to infrastructure improvements using automation/orchestration principles.
• Develop basic scripts (Python / PowerShell) to reduce manual effort.
• Work with APIs and structured data formats (JSON)
• Support automation initiatives and process optimisation efforts.
• Build foundational understanding of Infrastructure as Code (Terraform) and CI/CD practices.

Network Operations - Incident Management Coordination

• Monitor network, systems, and infrastructure (LAN/WAN, Wireless, VPN, firewalls, cloud) in a 24x7 environment using standard NOC tools.
• Detect, triage, and respond to alerts, incidents, and outages with defined SLAs.
• Perform first-level troubleshooting across network and system components (routers, switches, wireless, firewalls, circuits)
• Log, track, and manage incidents via ticketing tools (JIRA, ServiceNow etc.)
• Follow established SOPs for troubleshooting and escalation to L2/L3 teams.
• Collaborate with internal teams (Network, Security, Application, Cloud) and external vendors/ISPs for issue resolution.
• Perform routine operational tasks such as configuration backups, patching, upgrades, and health checks.
• Support network changes, validation, and implementation activities.

Documentation Reporting

• Maintain accurate incident records, RCA documentation, and network artefacts.
• Generate periodic reports on uptime, alerts, and performance trends.
• Update SOPs, runbooks, and internal knowledge base consistently.

Key Skills Background

Networking Fundamentals (Must-Have)

• TCP/IP
• DNS
• DHCP
• VLANs
• Routing Switching
• Firewall
• WAN
• VPN
• Monitoring tools (LogicMonitor, SolarWinds, ManageEngine, etc.)

Troubleshooting Analytical Skills

• Ability to perform initial fault isolation and structured troubleshooting.
• Strong analytical thinking and problem-solving capability and willingness to learn.

DevOps / Automation (Must-Have)

• Scripting skills (Python, Bash, PowerShell)
• Awareness of automation tools (Ansible, Terraform, GitHub) and CI/CD concepts.
• Understanding of cloud fundamentals (AWS/Azure/GCP)
• Basic working knowledge of Linux and Windows operating systems
• Awareness of REST API, Webhook, CSV, Jason etc.

Soft Skills

• Strong communication and stakeholder coordination skills
• Ability to work in a 24x7 shift-based NOC environment.
• Good documentation discipline and attention to detail.
• Ability to perform under pressure during incidents and outages.

Education Experience

• Bachelor s degree in computer science / IT / Electronics or equivalent
• 0-2 years of experience (freshers with relevant certifications can be considered)

Preferred Certifications (Not mandatory)

• CCNA / Network+
• DevNet Associate
• ITIL Foundation
• Entry-level Cloud or DevOps certifications (optional)

What We Are Looking For

Individuals with strong learning aptitude, engineering mindset, and passion for building reliable and automated infrastructure operations.

Note: This is not a traditional helpdesk or ticket-routing role. Candidates should be interested in automation, observability, and continuous improvement.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.