Intern

Group Company: AU Small Finance Bank Limited

Designation: Intern

Office Location:

Position description: #*Position description*#

Primary Responsibilities: #*Primary Responsibilities*#

Additional Responsibilities: #*Additional Responsibilities*#

Reporting Team

• Reporting Designation: #*Reporting Designation*#
• Reporting Department: #*Reporting Department*#
  
  

Educational Qualifications Preferred

#*Education and Experience*#

• Category: #*Category*#
• Field specialization: #*Field specialization*#
• Degree: #*Degree*#
• Academic score: #*Academic score*#
• Institution tier: #*Institution tier*#
  
  

Required Certification/s: #*Required Certification/s*#

Required Training/s: #*Required Training/s*#

Required Work Experience

• Industry: #*Industry*#
• Role: #*Role*#
• Years of experience: #*Years of experience*#
  
  

Job Brief:- AU Small Finance Bank Limited is seeking a motivated and detail-oriented individual to join our Sales and Service department in a developmental role. This position offers a unique opportunity to gain hands-on experience in the financial services sector, focusing on customer engagement, sales support, and service delivery. The role is designed to provide comprehensive exposure to banking operations, client relationship management, and product knowledge, preparing the candidate for a future career in financial services. The ideal candidate will be proactive, eager to learn, and capable of working collaboratively within a dynamic team environment.

Responsibilities:-

• Assist the sales team in identifying potential clients and generating leads through market research and outreach activities.
• Support customer service operations by addressing client inquiries, resolving basic issues, and escalating complex problems to senior staff.
• Participate in the preparation and delivery of sales presentations and product demonstrations to prospective customers.
• Maintain accurate records of customer interactions, sales activities, and service requests using the bank's CRM and other digital tools.
• Collaborate with cross-functional teams to ensure seamless service delivery and customer satisfaction.
• Analyze customer feedback and market trends to provide insights that support sales strategies and service improvements.
• Contribute to the development of marketing materials and campaigns aimed at promoting the bank's products and services.
• Assist in compliance and documentation processes to ensure adherence to regulatory requirements and internal policies.
• Engage in continuous learning about financial products, banking regulations, and industry best practices to enhance job performance.
• Support the organization of events and initiatives aimed at customer engagement and brand building.
  
  

Skill:-

• Lead Generation
• Customer Relationship Management (CRM)
• Sales Support
• Financial Product Knowledge
• Data Entry and Record Keeping
• Market Research and Analysis
• Communication Skills
• Problem Solving
• Team Collaboration
• Regulatory Compliance Awareness
• Presentation Skills
• Microsoft Office Proficiency
• Customer Service
• Event Coordination
  
  

Preferred Qualifications:-

• Currently pursuing or recently completed a degree in Business Administration, Finance, Marketing, or a related field.
• Basic understanding of financial products, banking operations, and customer service principles.
• Proficiency in MS Office Suite (Word, Excel, PowerPoint) and familiarity with CRM software is advantageous.
• Strong communication and interpersonal skills with the ability to work effectively in a team environment.
• Demonstrated analytical and problem-solving abilities.
• High level of motivation, adaptability, and eagerness to learn in a fast-paced financial services environment.
• Prior internship or project experience in sales, customer service, or financial services is a plus.
  
  

Key Performance Indicators: #*Key Performance Indicators*#

Required Competencies: #*Required Competencies*#

Required Knowledge: #*Required Knowledge*#

Required Skills: #*Required Skills*#

Required Abilities

• Physical: #*Physical*#
• Other: #*Other*#
  
  

Work Environment Details: #*Work Environment Details*#

Specific Requirements

• Travel: #*Travel*#
• Vehicle: #*Vehicle*#
• Work Permit: #*Work Permit*#
  
  

Other Details

• Pay Rate: #*Pay Rate*#
• Contract Types: #*Contract Types*#
• Time Constraints: #*Time Constraints*#
• Compliance Related: #*Compliance Related*#
• Union Affiliation: #*Union Affiliation*#