Intern

Group Company: AU Small Finance Bank Limited

Designation: Intern

Office Location:

Position description: #*Position description*#

Primary Responsibilities: #*Primary Responsibilities*#

Additional Responsibilities: #*Additional Responsibilities*#

Reporting Team

• Reporting Designation: #*Reporting Designation*#
• Reporting Department: #*Reporting Department*#
  
  

Educational Qualifications Preferred

#*Education and Experience*#

• Category: #*Category*#
• Field specialization: #*Field specialization*#
• Degree: #*Degree*#
• Academic score: #*Academic score*#
• Institution tier: #*Institution tier*#
  
  

Required Certification/s: #*Required Certification/s*#

Required Training/s: #*Required Training/s*#

Required Work Experience

• Industry: #*Industry*#
• Role: #*Role*#
• Years of experience: #*Years of experience*#
  
  

Job Brief:- Join AU Small Finance Bank Limited's Sales and Service team as an intern, where you will gain hands-on experience in the financial services sector. This role offers a unique opportunity to understand customer engagement, sales processes, and service delivery within a leading small finance bank. You will support the team in driving customer acquisition, retention, and satisfaction by assisting in various sales and service activities. This internship is designed to provide practical exposure to banking operations, client relationship management, and financial product knowledge, preparing you for a future career in the financial services industry.

Responsibilities:-

• Assist the sales team in identifying potential customers and generating leads through market research and outreach activities.
• Support customer onboarding processes by collecting and verifying necessary documentation in compliance with regulatory standards.
• Engage with customers to understand their financial needs and provide information about the bank's products and services.
• Collaborate with the service team to resolve customer queries and ensure timely and effective service delivery.
• Maintain accurate records of customer interactions, sales activities, and service requests using the bank's CRM systems.
• Participate in team meetings and training sessions to enhance knowledge of banking products, sales techniques, and customer service best practices.
• Analyze customer feedback and assist in preparing reports to identify areas for service improvement.
• Support the implementation of promotional campaigns and sales initiatives to drive product adoption and customer engagement.
• Ensure adherence to the bank's policies, procedures, and compliance requirements during all customer interactions.
• Assist in preparing presentations and sales materials for client meetings and internal use.
  
  

Skill:-

• Lead Generation
• Customer Onboarding
• Financial Product Knowledge
• Customer Relationship Management (CRM)
• Communication Skills
• Data Entry and Record Keeping
• Market Research
• Sales Support
• Customer Query Resolution
• Report Preparation
• Team Collaboration
• Compliance Awareness
• Presentation Skills
  
  

Preferred Qualifications:-

• Currently pursuing or recently completed a degree in Business Administration, Finance, Marketing, or a related field.
• Basic understanding of financial products, banking operations, and customer service principles.
• Strong communication and interpersonal skills with a customer-centric approach.
• Proficiency in MS Office applications and familiarity with CRM software is an advantage.
• Demonstrated ability to work collaboratively in a team environment and manage multiple tasks efficiently.
• Analytical mindset with attention to detail and problem-solving capabilities.
• Eagerness to learn and adapt in a fast-paced financial services environment.
  
  

Key Performance Indicators: #*Key Performance Indicators*#

Required Competencies: #*Required Competencies*#

Required Knowledge: #*Required Knowledge*#

Required Skills: #*Required Skills*#

Required Abilities

• Physical: #*Physical*#
• Other: #*Other*#
  
  

Work Environment Details: #*Work Environment Details*#

Specific Requirements

• Travel: #*Travel*#
• Vehicle: #*Vehicle*#
• Work Permit: #*Work Permit*#
  
  

Other Details

• Pay Rate: #*Pay Rate*#
• Contract Types: #*Contract Types*#
• Time Constraints: #*Time Constraints*#
• Compliance Related: #*Compliance Related*#
• Union Affiliation: #*Union Affiliation*#