Intern

Role & responsibilities

• Respond to customer queries through calls, chats.
• Understand customer concerns and provide clear and accurate solutions.
• Record customer interactions, issues, and resolutions in the support system.
• Follow up with customers to ensure that their concerns have been resolved.
• Collect customer feedback and share insights with the Product and Technology teams.

Preferred candidate profile

• Currently pursuing or recently completed a bachelors degree in any discipline.
• Proficiency in spoken Tamil is mandatory.
• Good verbal and written communication skills.
• Customer-focused attitude with strong listening and problem-solving abilities.
• Basic understanding of technology and the ability to learn new software quickly.
• Comfortable communicating with customers through calls, emails, and chats.
• Willingness to work in rotational shifts, including weekends when scheduled.