Intern - Payment Operations
Finxera · Chandigarh · onsite · Posted today
Undisclosed0–2 yrsinternshipSourced from
About a minute. You'll make an account on the way through.
About this role
Priority Technology Holdings, Inc. (NASDAQ: PRTH), is headquartered in Alpharetta, Georgia USA. Our India office is located in Chandigarh, where our dynamic team builds state of the art, sophisticated Fin-tech products & solutions.
We are an emerging payments powerhouse that offer a single unified platform for Banking & Payments powering modern commerce. Priority offers a unique family of products which integrate into SMB Payments, B2B Payments and Enterprise Payments to help businesses thrive.
We are on a mission to offer an industry agnostic platform that enables businesses to collect, store and send money using various new age payment methods.
Priority is an employee-first organization and we continually strive to ensure their professional and personal success supported by employee friendly policies and a positive work environment built on mutual respect and professionalism. We offer a dynamic work environment, with continuous growth & learning opportunities. We believe in growing together and our people are the driving force behind our success.
About Role:
Are you ready to take your career to the next level in the world of financial services Join us as a Intern - Payment Operations where youll play a crucial role in managing and supporting cash management products. This is your opportunity to work with a dynamic team, engage with diverse clients, and drive operational excellence. Be a part of the team that values innovation, client satisfaction and professional growth.
Job Summary
As a Payment Operations Intern, you will support the Payment Operations team in managing daily payment processing activities, merchant settlements, ACH returns, reconciliations, operational reporting, and issue tracking. This role offers hands-on exposure to payment operations, banking processes, financial controls, and cross-functional coordination.
You will work closely with experienced team members to understand end-to-end payment workflows, maintain accurate operational records, monitor service-level agreements (SLAs), and contribute to process documentation and continuous improvement initiatives.
Key Responsibilities
l Assist in monitoring, reporting, tracking, and documenting daily ACH returns received from sponsor banks.
l Support the identification, tracking, and resolution of merchant settlement rejections and payment processing issues.
l Monitor departmental email inboxes and assist in responding to operational queries and requests.
l Track daily reserve and suspended fund releases and ensure timely completion under team supervision.
l Assist in preparing wire release requests and other payment-related documentation.
l Support daily reconciliation of payment platforms and identify discrepancies for investigation.
l Prepare and maintain operational reports, refund and ETF adjustment ledgers, and transaction trackers.
l Assist in maintaining third-party collection files, write-off reports, and residual recovery records.
l Monitor JIRA tickets, track SLA adherence, document corrective actions, and escalate pending or overdue items.
l Assist in creating, reviewing, and updating Standard Operating Procedures (SOPs) and process flow documents.
l Coordinate with Payment Operations, Risk, Accounting, Technology, and other internal teams to resolve payment-related issues.
l Participate in user acceptance testing (UAT) in QA and production environments, as authorized, to validate system enhancements and bug fixes under supervision.
l Assist in identifying process gaps, maintaining operational controls, and recommending improvements to enhance efficiency and accuracy.
Perform other duties as assigned by the manager.
Requirements
Requirements
Education and Experience Requirements
l Pursuing or recently completed a Bachelors degree in Commerce, Finance, Accounting, Business Administration, Economics, Information Technology, or a related discipline.
l Basic understanding of banking, financial services, accounting, or payment processing concepts.
l Basic Knowledge in MS Office suite.
l Basic knowledge of data analysis, reconciliation, and report preparation.
l Good written and verbal communication skills.
l Strong analytical, problem-solving, and organizational abilities.
l High attention to detail and accuracy when handling financial data.
l Ability to manage multiple tasks, prioritize work, and meet deadlines.
l Willingness to learn new systems, tools, and payment processing procedures.
l Ability to work independently on assigned tasks and collaborate effectively with team members.
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