DELHI · INTERNSHIP
Intern - NDR Calling
Nutrabay
Delhi · onsite · Posted 4d ago
Sourced from
Undisclosed1–6 yrsinternshipDelhi
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Section · 01
About this role
Job Role - Intern - NDR Calling
Key Responsibilities:
1. NDR Calling & Customer Coordination
- Make outbound calls to customers whose orders have failed delivery attempts.
- Understand customer concerns and provide appropriate delivery-related support.
- Handle high call volumes with patience, politeness, and professionalism.
2. NDR Validation & Resolution
- Verify and validate courier NDR remarks against undelivered shipments.
- Coordinate with the Logistics team for re-attempts, address corrections, or customer instructions.
- Escalate delivery-related issues to the concerned team whenever required.
3. Calling Records & System Updates
- Maintain accurate call records and update the system with relevant remarks after every call.
- Ensure customer responses and delivery instructions are captured correctly.
- Follow defined daily calling targets and TAT for issue resolution.
4. RTO Reduction & Operational Support
- Follow up on pending NDR cases to support successful delivery attempts.
- Work closely with internal teams to reduce RTO and improve delivery success rate.
- Support the Logistics team in identifying recurring customer or delivery issues.
Key Traits Required
- Strong verbal communication and interpersonal skills.
- Patience, politeness, and a customer-focused attitude.
- Comfortable handling high call volumes and working in a fast-paced environment.
- Good listening and problem-solving abilities.
- Strong attention to detail and accuracy in system updates.
- Proactive approach toward pending cases and closures.
Skills Required
- Fluency in Hindi and English.
- Basic computer literacy and typing skills.
- Basic knowledge of MS Excel / Google Sheets.
- Ability to manage multiple tasks and high call volumes.
- Customer service and communication skills.
Qualification
- Graduate in any discipline.
- Freshers and candidates with internship experience in customer support, calling, logistics, or ecommerce are welcome.
Work Experience: 0-1 year / Fresher
Working Days: Monday - Saturday
Location: Delhi/NCR
Location: Delhi NCR (Work from Office)
Perks:
- Friendly atmosphere
- High learning & personal growth opportunity
- Flexible Timings
- Diverse work environment
Why Nutrabay:
We believe in an open, intellectually honest culture where everyone is given the autonomy to contribute and do their life s best work. As part of the dynamic team at Nutrabay, you will have a chance to learn new things, solve new problems, build your competence, and be a part of an innovative marketing-and-tech startup that s revolutionising the health industry.
Working with Nutrabay can be fun and a place of unique growth opportunities. Here you will learn how to maximise the potential of your available resources. You will get the opportunity to do work that helps you master a variety of transferable skills, or skills that are relevant across roles and departments. You will feel appreciated and valued for the work you deliver. We are creating a unique company culture that embodies respect and honesty, which will create more loyal employees than a company that simply shells out cash. We trust our employees and their voice and ask for their opinions on important business issues.
About Nutrabay:
Nutrabay is the largest health & nutrition store in India. Our vision is to keep growing, have a sustainable business model, and continue to be the market leader in this segment by launching many innovative products. We are proud to have served over 1 million customers to now, and our family is constantly growing.
We have built a complex and high-converting eCommerce system, and our monthly traffic has grown to a million. We are looking to build a visionary and agile team to help fuel our growth and contribute towards further advancing the continuously evolving product.
Funding:
We raised $5 million in a Series A funding.
Nutrabay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, colour, gender identity or expression, genetic information, marital status, medical condition, national origin, political affiliation, race, ethnicity, religion or any other characteristic protected by applicable local laws, regulations and ordinances.
Required Skills
patience NDR RCA Communication Clickpost Excel / Google Sheets Empathy
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
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Section · 02
Skills
Customer ServiceAgileCustomer SupportNutritionoperational supportInternshipndrOutboundoutbound callsLogisticsGoogle SheetsE-commerceCommunication SkillsexcelmarketingCommunication And Interpersonal Skills
Section · Company
About Nutrabay
Nutrabay
Fitness & Wellness
51-200
employees
2016
10 years old
New Delhi, Delhi
India
₹11.9L PA avg
Avg at Nutrabay
About
Nutrabay operates as a leading health and nutrition retailer in India, committed to innovation and sustainability while fostering a culture of employee empowerment.
Industries
E-CommerceFitnessHealth CareWellness
Employee ratings
10 reviews
4.1/ 5
Culture
5.0
Career growth
5.0
Work-life
5.0
Employees rate it well for
Work-Life Balance42Skill Development42
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