Intern - Logistics

• Track daily shipment movement, pickup status, delivery status, and delayed orders.
• Coordinate with courier partners for pickup delays, delivery escalations, NDR cases, and RTO-related issues.
• Support the logistics team in monitoring courier-wise performance, including pickup TAT, delivery TAT, breach orders, NDR%, and RTO%.
• Prepare daily and weekly reports on logistics performance, pending shipments, courier escalations, and ageing orders.
• Assist in identifying delayed shipments and proactively escalate them to the relevant courier partner.
• Support NDR calling coordination and follow-up for failed delivery attempts.
• Help validate courier remarks, delivery exceptions, fake attempts, and customer complaints related to delivery.
• Maintain trackers for open escalations, courier follow-ups, and closure timelines.
• Coordinate internally with customer support, warehouse, and operations teams for shipment-related issues.
• Assist in courier partner performance reviews by collecting data and preparing basic analysis.
• Support cost and billing validation wherever required, including shipment count, weight discrepancies, and courier charges.
• Help in process documentation, SOP creation, and improvement of logistics workflows.
• Identify repeated logistics issues and share observations with the team for process improvement.

• Basic understanding of ecommerce operations or logistics is preferred.
• Good knowledge of MS Excel / Google Sheets.
• Strong follow-up and coordination skills.
• Good written and verbal communication skills.
• Ability to work with data, trackers, and operational reports.
• Attention to detail and ability to identify gaps.
• Comfortable coordinating with internal teams and external courier partners.
• Ownership mindset and willingness to learn in a fast-paced environment.

• Prior internship experience in ecommerce, logistics, operations, or supply chain.
• Basic understanding of courier operations, NDR, RTO, COD, SLA, and last-mile delivery.
• Familiarity with tools like Shiprocket, ClickPost, Unicommerce, Vinculum, or courier dashboards.
• Basic analytical skills to identify patterns in delays, failed deliveries, and courier performance.

• Ecommerce logistics and last-mile delivery operations.
• Courier partner management.
• NDR and RTO reduction processes.
• Delivery performance tracking.
• Shipment escalation management.
• Logistics dashboards and reporting.
• Cost, SLA, and serviceability monitoring.
• Cross-functional coordination with warehouse, customer support, and operations teams.

• Independently track shipment performance and highlight exceptions.
• Maintain accurate logistics trackers and reports.
• Follow up with courier partners for open issues.
• Identify recurring delay patterns or delivery issues.
• Support the team in improving delivery TAT, reducing escalations, and improving shipment visibility.

Required Skills