PUNE · INTERNSHIP
Intern - Global Complaint Operation
Merck
Pune · onsite · Posted 13d ago
Sourced from
Undisclosed0–2 yrsinternshipPune
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Section · 01
About this role
Job Summary
Responsibilities
Qualifications
Learning Opportunities
Preferred Experience and Skills
Location
Employee Status
Flexible Work Arrangements
Required Skills
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
The Complaint Operations Intern will support the Product Quality Complaint Management team in handling, tracking, and monitoring product quality complaints. The intern will gain exposure to pharmaceutical quality systems, complaint management processes, data analysis, reporting, and stakeholder communication while ensuring compliance with company procedures and regulatory requirements.
Responsibilities
- Complaint Management Support - Assist in reviewing and processing product quality complaint records. Support accurate entry and maintenance of complaint information in electronic quality systems. Assist in monitoring complaint workflow and tracking record status. Support coordination of follow-up requests with internal stakeholders.
- Data Management Reporting - Compile complaint-related data for management reports and dashboards. Support monthly complaint trending activities. Perform data verification and quality checks to ensure accuracy.
- Documentation Compliance - Assist in maintaining complaint documentation and records. Support preparation of meeting minutes and action trackers. Ensure documentation complies with company procedures and quality standards. Support preparation of routine communications and status updates.
- Process Improvement - Participate in continuous improvement projects related to complaint operations. Support development of job aids, work instructions, and process documentation. Assist in identifying opportunities for automation and efficiency improvements.
- Stakeholder Support - Participate in team meetings and training sessions. Collaborate Complaint Investigation Unit (CIU), and other cross-functional teams as required. Support management with ad hoc projects and operational activities.
Qualifications
Pursuing or recently completed Bachelors/Masters degree in:
- Pharmacy (B.Pharm/M.Pharm)
- Life Sciences
- Biotechnology
- Microbiology
- Pharmaceutical Sciences
Learning Opportunities
The intern will gain exposure to:
- Pharmaceutical Quality Management Systems (QMS)
- Product Quality Complaint Handling
- Regulatory Compliance Requirements
- Data Analytics and Reporting
- Quality Investigation Processes
- Cross-functional Stakeholder Management
- Continuous Improvement Methodologies
Preferred Experience and Skills
- Strong attention to detail.
- Good written and verbal communication skills.
- Proficiency in Microsoft Excel, PowerPoint, and Outlook.
- Analytical and problem-solving mindset.
- Ability to work in a team environment.
- Good organizational and time management skills.
- Willingness to learn and adapt in a fast-paced environment
Location
Pune, Maharashtra
Employee Status
Intern/Co-op (Fixed Term)
Flexible Work Arrangements
Hybrid
Required Skills
- Clinical Research
- Cloud Data Catalog
- Data Analysis
- Database Management
- Data Science
- Data Security
- Data Visualization
- Data Wrangling
- Detail-Oriented
- Event Planning
- Key Performance Indicators (KPI)
- Project Management
- Python (Programming Language)
- Software Proficiency
- Vendor Relationship Management
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
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Section · 02
Skills
Automationclinical researchComplaint managementData VerificationAnalyticsCloud DataBiotechnologyData AnalyticscloudData SecurityCommunication SkillsData Managementdata analysiscomplianceComplaint HandlingData Science
Section · Company
About Merck
Merck
Pharma
3.5k+
employees
1891
135 years old
Rahway, New Jersey
US
₹12.2L PA avg
Avg at Merck
About
Merck is a global biopharmaceutical leader, dedicated to advancing health solutions through innovative medicines and vaccines for serious diseases.
Industries
Pharma
Employee ratings
10 reviews
4.2/ 5
Culture
4.2
Career growth
3.4
Work-life
4.1
Employees rate it well for
Work-Life Balance42Overall Company42
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