Intern - Content Moderation (Hindi & Punjabi)

Job Summary

What you ll do: Ensure timely the performance checks on all the domains of POD. Focused on the quality and the safety of the content on the platform as well as our user experience. Operationalise quality assurance processes at offshore/inhouse. Manage end-to-end operations of the team and for the vertical. Connect with Vendors for Calibrations, Training and quality & Policy Updates. Own and resolve user grievances via the CRM tool, ensuring SLA adherence and TAT compliance.

Responsibilities

• Ensure timely the performance checks on all the domains of POD.
• Focused on the quality and the safety of the content on the platform as well as our user experience.
• Operationalise quality assurance processes at offshore/inhouse.
• Manage end-to-end operations of the team and for the vertical.
• Connect with Vendors for Calibrations, Training and quality & Policy Updates.
• Own and resolve user grievances via the CRM tool, ensuring SLA adherence and TAT compliance.

Requirements

• 6 months to 1 years of work experience in managing quality processes in a large team
• Content Moderation experience would be preferable.
• Freshers can also be considered
• Written and spoken communication in the languages (Hindi & Punjabi) and business proficiency in English
• Basic to advanced skills in MS Excel (or Google Sheets) and MS Word (or Google Doc)
• The candidate should be flexible to work in rotational shifts and with rotational week-offs.
• Basic analytical skills to drive decision-making.
• Self-starter; capable of taking initiative and working with minimal direction
• Ability to understand and develop processes from scratch.
• Essential to have attention to detail and accuracy, also a critical thinker and problem-solver
• Ability to multitask, set priorities, and manage time effectively
• Independently work in a fast-paced environment with tight deadlines

Location

Remote

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