Intern- Brand Reputation

Role: Intern: Brand Reputation
Location- Gurgaon

Key Responsibilities

• Monitor branded keywords, online mentions, reviews, and relevant conversations to stay updated on how the brand is being discussed online.
• Conduct outbound calls with users/customers to collect reviews, feedback, and consumer insights.
• Conduct outbound customer calls to understand the complete customer experience from landing on the page to completing the trip and gather feedback and insights to improve customer experience and ratings.
• Support the day-to-day execution of ORM activities and maintain relevant MIS, trackers, and performance reports.
• Monitor brand- and category-related discussions on Reddit and share key consumer insights, trends, and feedback with the team.
  Identify opportunities to positively influence brand perception through relevant, authentic, and value-driven participation in Reddit conversations.
• Track competitor activities and industry trends to identify relevant insights,
  opportunities, and ideas for PR and ORM campaigns.
• Collaborate with the Influencer Marketing team to optimize video content for SEO, including relevant keywords, titles, descriptions, and tags.
• Coordinate with external agencies to obtain updates, follow up on ongoing activities, and ensure timely execution of deliverables.
  Support the team with research, campaign ideas, presentations, reports, and other ad-hoc projects.
  

What We're Looking For

• Good communication and interpersonal skills.
• Strong attention to detail and ability to monitor information consistently.
• Basic understanding of SEO, social media algorithm, and digital marketing.
• Good understanding and active usage of Reddit.
• Comfortable with calling users/customers and communicating professionally.