Intern - Academic Operations

Key Responsibilities

• Support weekend live academic sessions and coordinate with faculty and learners to ensure smooth execution.
• Manage learner queries during sessions and maintain accurate attendance records.
• Conduct post-session feedback calls to understand learner concerns and experience.
• Handle learner queries related to academics, attendance, assessments, LMS, and other operational requirements.
• Monitor Freshdesk tickets, resolve basic queries, and escalate complex issues to relevant teams.
• Support academic communications and follow-ups related to capstone projects, campus immersion, tests, assignments, and other activities.
• Maintain attendance trackers, academic records, and documentation with accurate and timely updates.
• Coordinate with internal teams to resolve learner concerns and close pending academic tasks.

Competencies

• Graduate in any discipline with strong communication and interpersonal skills.
• Organized, proactive, and detail-oriented with good problem-solving skills.
• Ability to multitask and coordinate effectively in a fast-paced environment.
• Learner-focused with proficiency in Google Sheets/MS Excel and digital tools.
• Prior EdTech, academic operations, or customer support experience is a plus.
• Willingness to support weekend sessions.

Required Skills

• Passion
• Ownership Accountability
• Speed
• Continuous learning implementation
• Humility Openness to feedback
• communication

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.