Intelligent Automation Engineer I

Role & responsibilities

• Evaluate opportunities to incorporate Agentic AI orchestration (e.g., AI agents, prompt-driven workflows, agentic automation etc.) into existing GMI AI/Agentic capabilities to extend automation beyond deterministic and rule-based flows.
• Gather requirements from business stakeholders and translate them into technical designs, following IA development standards and guidelines.
• Design, develop, and maintain workflow automations using Power Automate (cloud flows, approvals, integrations) to streamline business processes.
• Build and support Power Apps (canvas and model-driven) solutions to digitize forms and business processes.
• Design, configure, and manage SharePoint sites, lists, libraries, and workflows, including data migrations and site administration.
• Administer and govern the broader Power Platform environment monitoring usage, ownership, licensing, and health of existing flows, apps, and sites.
• Troubleshoot, debug, and resolve production issues on live automations; adhere to support SLAs and keep-the-lights-on (KTLO) commitments.
• Create and maintain solution documentation, including design docs, test scenarios, and support runbooks.
• Manage automation requests end-to-end intake, scoping, development, testing (UAT), deployment, and change control.
• Support platform health reporting and inventory tracking for Power Automate/Power Apps assets across the organization.
• Contribute to legacy technology migrations (e.g., InfoPath deprecation) by assessing impact and coordinating remediation.
• Collaborate with global and cross-functional stakeholders, and coordinate priorities via tools like SezrviceNow, ADO, and Teams.

MINIMUM QUALIFICATIONS

Education: Full-time graduation from an accredited university.

Experience: 3-5 years of experience in process automation, with hands-on expertise in agentic automation, Power Platform, or a related technical role. Proven ability to deliver end-to-end, stakeholder-focused automation solutions from requirements through deployment and support

Technical Skills:

• Hands-on experience building and supporting Microsoft Power Automate flows (cloud flows, connectors, approvals, error handling).
• Hands-on experience with Power Apps (canvas apps; model-driven apps a plus).
• Awareness of agentic AI concepts prompt engineering, AI agent lifecycle, and orchestration frameworks (e.g., LangChain, RAG, MCP); and interest in applying them to automation solutions.
• Hands-on experience with agentic orchestration frameworks or building / integrating AI agents.
• Basic programming knowledge (Python/JavaScript) to support AI agent tooling and API integrations.
• Strong working knowledge of SharePoint Online — site design, lists/libraries, permissions, and workflow integration.
• General understanding of the Power Platform ecosystem (Dataverse, environments, DLP policies, governance basics).
• Ability to gather requirements from business users and translate them into functional and technical designs.
• Strong troubleshooting and debugging skills for production support of automated workflows.
• Clear written and verbal communication skills for documentation and stakeholder collaboration.
• Basic knowledge of REST/SOAP API integrations.