Integrations Support Analyst - HCM/Payroll (Remote)

About Epicenter

Epicenter is an innovative high-tech firm dedicated to transforming the landscape of Human Capital Management (HCM) integration. Our core mission is to unlock the immense value embedded within HR data by providing value added data management solutions tailored to complex, multinational enterprises.

Epicenter is a growing international company, boasting 50+ team members in 12 countries, with major hubs in the Netherlands, Spain, UK & Malaysia.

About the Role

As an Integrations Support Analyst, you'll be the first point of contact for technical support on live integrations between cloud-based HR systems.

Working closely with international clients, you will troubleshoot integration issues using strong SQL and analytical skills. You will collaborate across teams to ensure a high standard of service delivery.

This role reports directly to our Support Manager and is part of a truly global team — with colleagues based across Europe, USA, and Asia.

Key Responsibilities

• Troubleshoot and resolve HCM-to-Payroll integration incidents using strong data analysis skills.
• Monitor daily interface performance and take proactive action when failures occur.
• Manage a structured queue of support tickets, ensuring timely and SLA-aligned resolution.
• Lead and participate in customer meetings, offering technical insight and updates.
• Collaborate with senior analysts and cross-functional teams to resolve escalated issues.
• Maintain clear documentation on incidents, resolutions, and best practices.
• Consistently align work with established KPIs and service standards.

What We're Looking For

• Fluency in English (written and spoken); additional languages are a plus.
• Minimum of 3 years experience in technical support or systems integration roles.
• Strong SQL skills (able to write queries, read logs, and analyse datasets).
• Excellent problem-solving ability and attention to detail.
• Comfortable leading customer calls and explaining technical issues to non-technical stakeholders.
• Well-organized and self-motivated, with strong remote collaboration skills.
• Experience with HCM or payroll systems is a strong plus.

What we offer

• A fun, creative and expanding team in an international and innovative environment.
• A remote work schedule
• competitive compensation and benefits package including private health insurance
• Career growth

Do you tick all the boxes above and are you excited to be part of a growing international team of professionals Then reach out to us today!