Integrated Solutions Manager - Marketing (School books, LMS)

About the Brand

Macmillan Education provides world-class content in the most relevant, engaging and flexible formats to support students, teachers and institutions in lifelong learning. Visit macmillaneducation.com and follow @MacmillanEducation / @MacmillanELT

About the Role

This role sits within the Marketing Division and focuses on driving the growth of Altura, a flagship product of Macmillan Education. The position involves close collaboration with cross-functional teams to enhance product positioning, customer engagement, and market performance.

Key Responsibilities

• Build and maintain strong relationships with customers, understand their needs and concerns, and resolve issues promptly.
• Create and implement strategies to improve customer loyalty and reduce churn, including personalized communications and targeted offers.
• Product demonstrations of integrated solutions to acquire new customers
• Develop complete product understanding and ecosystem to input product feedback and market trends
• Product Training to sales teams

Skills and Attributes:

• Communication skills: To effectively interact with customers and colleagues.
• Problem-solving skills: To address customer issues and improve processes.
• Customer focus: To understand customer needs and prioritize their satisfaction.
• Strategic thinking: To develop and implement retention strategies.
• Digital Skills: To be able to use and train customers on tech in teaching
• Attention to detail: To ensure accuracy and consistency in all aspects of the role.
• Collaboration: To work effectively with cross-functional teams, including sales and digital to ensure a cohesive customer experience.
• Customer Centricity : To identify and address customer issues, and implement improvements to processes and services.

Key relationships

• Branch Managers, Regional Sales Teams, PMs in other regions

Qualification and Prerequisites

• Graduate, pref. B Ed./ MBA
• Excellent Communication (particularly in English)
• Open to 14-16 days travel in a month

Interpersonal Skills:

• Good communication skills, high enthusiasm, ability to build knowledge-based rapport with customers
• Ability to quickly understand the curriculum publishing market and the products
• A team player but be able to work on own initiative and with minimal supervision
• Ability to multi-task, prioritize and meet deadlines
• Excellent interpersonal relationship skills