Insurance Operations Manager

Job Title: Manager - KPO Insurance Operations

Must have certifications from Chartered Insurance Institute (CII)

• (CF1) UK Financial Services, Regulation and Ethics

• (FA2) Pensions Administration.

Location: Airoli (Navi Mumbai)

Role Description:

• 8-12 years of KPO Insurance and/or operations experience

• At least 2-3 years of experience in a people management role. Min.15-20 people managing experience required.

• Must have certifications from Chartered Insurance Institute (CII)

o (CF1) UK Financial Services, Regulation and Ethics

o (FA2) Pensions Administration.

• Experience in securities / mutual funds industry. Transfer agency experience will be added advantage.

• Managing the production floor, handling all process and people related issues.

• Addressing escalated issues with respect to service delivery and reports any potential problems to the management.

• Participating in the weekly conference calls and updating the weekly status reflecting the process performance.

• Process improvement Planning and strong process control.

• Client interaction and Query/Escalation Management which helps with high level of Customer Satisfaction.

• Effective communication with Subordinates and keeping them updated with recent changes and updates in the process.

• Ensure existing process documentation remain up to date as agreed with client.

• Regular operational calls/meetings with team to review performance. • Ensure root cause analysis is conducted for the errors and identify corrective and preventive actions for the errors.

• Self-starter and motivated.

• Proficiency with Microsoft Office Suite with advanced skills using Excel (formulas, macros, etc.)

Interested candidates can share their updated CV on [email removed]