Insurance Operations (Life, Pensions, Annuities)

Role & responsibilities

Process Associate

Domain: Insurance Operations (Life, Pensions, Annuities)

Type: Back Office- Policy Servicing/ Claims/ New Business

Shift Timings: UK Shift

Summary

Associate will be responsible for handling and undertaking repetitive transactions including decision making, pre-set performance criteria and ensure data entry & information processing in accordance with process documents, procedures manuals and /or as per the agreement and compliance requirements. Associate may be engaged in communication with clients or their end customers including voice on ad hoc basis. Associate must adhere to intra-day/ weekly volumes fluctuations and ensuring meeting SLAs.

Key Activities

• Ability to communicate in English (verbal & written) to discuss subject matter with clients in a clear and professional manner
• Should be able to develop system and process understanding
• Responsible for sharing process updates with ops team.
• Responsible for daily inventory/ transactions management
• Should highlight any gaps / change management in current SOP's
• Must be able to understand principles of insurance, insurance contracting, claims and policy servicing functions
• Must be able to develop process documents such as procedures, workflows, other training documents
• Should participate in projects initiated at a team level

Key Requirements

• Graduate Degree in any stream
• 1-7 Years of professional experience preferably in operations
• Independent, detail-oriented and self-motivated
• Ability to prioritize work within assigned caseload
• Proficiency using MS Office with good typing speed
• A team player who can collaborate with team members and clients on daily basis and is able to participate in brainstorming session with Team Leaders and SMEs to help them identify process efficiency