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    Job · 19112559

    ReSource Pro logo

    Insurance Licensing Customer Experience Analyst

    ReSource Pro · Remote · remote · Posted 27d ago

    Undisclosed1–5 yrsfulltimeSourced fromNaukri

    About a minute. You'll make an account on the way through.

    About this role


    • Analyze customer feedback and identify areas for improvement in insurance licensing processes.
    • Develop and implement strategies to enhance customer experience and satisfaction.
    • Collaborate with cross-functional teams to resolve customer complaints and concerns.
    • Conduct research and stay updated on industry trends and best practices.
    • Provide training and support to internal teams on customer service principles.
    • Monitor and report on key performance indicators (KPIs) related to customer experience.




    Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

    Sourced from naukri

    Skills

    Customer ServiceCustomer Experiencecrm softwarecrmcustomer feedbackCustomer ComplaintsResearchCommunication Skills

    About ReSource Pro

    ReSource Pro logo

    ReSource Pro

    Insurance

    4k+

    employees

    2004

    22 years old

    Bangalore/Bengaluru, Karnataka

    India

    ₹5L PA avg

    Avg at ReSource Pro

    About

    Focused exclusively on the insurance industry, ReSource Pro is a trusted strategic operations partner to insurance organizations seeking growth and optimization. With more than 11,000 employees, ReSource Pro operates at the critical intersection of people, process, technology, and data to serve more than 1,200 clients across the carrier, broker, and MGA segments – consistently earning a +96% client retention rate for over a decade. It offers expert advisory services, workforce solutions, business process management optimization and transformative data and technology solutions. It was recognized in 2024 by Inc. 5000 as one of the fastest growing companies in the US and has earned this honor 15 times since 2009.

    Industries

    Insurance

    Employee ratings

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