Insurance Advisor

Company Description HDFC ERGO General Insurance Company Limited is a leading general insurance provider in India and a subsidiary of HDFC Bank Limited, one of the country's prominent private sector banks. The company is backed by ERGO International AG, the primary insurance entity of the Munich Re Group, giving it strong global expertise in insurance. HDFC ERGO offers a comprehensive range of general insurance products, including motor, health, travel, home, personal accident, property, marine, and liability insurance. With a wide branch network, extensive distribution channels, and a 24x7 support team, the company focuses on seamless customer service and innovative insurance solutions. Candidates joining HDFC ERGO can expect to work in a dynamic environment that combines strong financial backing with customer-centric product offerings.
Role Description This is a part-time, remote Insurance Advisor role based in Palghat, Kerala ONLY. The Insurance Advisor will engage with customers to understand their coverage needs, explain suitable insurance products, and recommend solutions across motor, health, and other general insurance offerings. Daily responsibilities include generating leads, conducting consultations, preparing and presenting quotations, and assisting customers with policy issuance, renewals, endorsements, and basic claims-related guidance. The role involves maintaining accurate customer records, following up on inquiries, and meeting sales and service targets while complying with company policies and regulatory requirements. The Insurance Advisor will collaborate with branch and support teams to ensure a smooth customer experience and timely resolution of customer queries.
Qualifications

• Candidates should possess strong knowledge in Insurance, including general insurance products, policy terms, and basic risk assessment.
• Candidates should possess Consulting abilities, including needs analysis, advisory selling, and solution-oriented discussions with customers.
• Candidates should possess excellent Customer Service skills, with a focus on responsiveness, empathy, and long-term relationship building.
• Relevant skills such as basic computer proficiency, familiarity with CRM or sales tools, and attention to detail in documentation are beneficial.
• Previous experience in insurance, banking, or financial services is preferred, along with knowledge of local market dynamics in Palghat.
• A bachelor's degree in commerce, finance, business, or a related field is advantageous; appropriate certifications in insurance sales or licensing requirements as per local regulations are an added benefit.