Instructor Manager

Skill required: Talent Development - Learning Delivery Operations


Designation: Instructor Manager


Qualifications:Any Graduation


Years of Experience:13 to 18 years


What would you do Lead, mentor, and oversee a team of 48 Career Level 89 training experts delivering high-impact virtual leadership training for a US-based logistics company. This is a team leadership + operational governance role combining hands-on training expertise with people management, client coordination, and strategic program oversight.

Ensure successful delivery of learning solutions and review their effectiveness and applicability.


What are we looking for Education Certifications

Bachelor s degree (HR, Leadership Development, Organizational Psychology, or related field)

Minimum TWO recognized LDP certifications (e.g., MBTI + Hogan, or equivalent)

Formal training in team management, coaching, or organizational development
Experience (Critical)

812 years leadership training delivery with US or global clients

3+ years direct team leadership managing training professionals or learning functions

Proven ability conducting needs analysis, designing programs, implementing continuous improvement frameworks

Track record managing complex client relationships, presenting to C-suite, influencing decisions

Experience scaling programs from pilot to enterprise; managing multiple concurrent cohorts

Deep understanding of US logistics industry nuances and operational leadership challenges
Key Skills Competencies

Team Leadership: People management, coaching, performance management, conflict resolution

Client Stakeholder Management: Communication, C-suite presentations, expectation management, strategic partnerships

Governance Compliance: SLAs, risk management, quality assurance, reporting

Data-Driven Decision Making: Training metrics, ROI analysis, translating insights into actions

Virtual Facilitation: Zoom, MS Teams, LMS proficiency; participant engagement; time zone flexibility

LDP Framework Expertise: Behavioral assessment integration; coaching proficiency

Problem-Solving Adaptability: Responding to scope changes, technical issues, evolving client needs


Roles and Responsibilities:

Key Responsibilities
Team Leadership People Management

Supervise Develop: Directly manage 8-10 CL89 trainers; provide 1:1 coaching, performance management, capability building, and talent development

Quality Assurance: Audit training delivery, review client deliverables, standardize methodologies, and implement corrective actions

Team Culture: Foster high-performance environment emphasizing ownership, excellence, continuous learning, and work-life balance across US time zones
Client Coordination Governance

Strategic Partnerships: Serve as primary escalation point for client leadership; manage scope, budget, timeline negotiations

Relationship Management: Conduct monthly business reviews, present quarterly performance dashboards and ROI metrics to client decision-makers

Program Governance: Monitor SLA compliance, delivery timelines, quality standards; maintain risk logs; ensure regulatory compliance

Post-Engagement Reviews: Document lessons learned and scale best practices across cohorts
Reporting, Analytics Continuous Improvement

Performance Dashboards: Develop team and program metricsparticipant satisfaction, knowledge retention, on-time delivery, NPS, utilization

Monthly Reports: Consolidate delivery status, quality metrics, client feedback, and actionable recommendations

Continuous Improvement: Own measurement frameworks (pre/post assessments, 3090-day follow-ups), analyze data, recommend curriculum and delivery innovations

Root-Cause Analysis: Address quality and client satisfaction issues with data-driven solutions
Technical Expertise LDP Mastery

LDP Frameworks: Demonstrate mastery of 12 recognized LDP frameworks (Hogan, DDI, CliftonStrengths, MBTI, Five Behaviors); mentor team on integration

Logistics Expertise: Deep knowledge of logistics industry challenges, frontline-to-executive leadership roles; advise on industry-specific customization

Thought Leadership: Stay current with LDP methodologies and emerging tools; recommend innovations


Qualification Any Graduation