Instructor Associate Manager

Skill required: Talent Development - Instructor-Led Training (ILT)

Designation: Instructor Associate Manager

Qualifications:Any Graduation

Years of Experience:10 to 14 years

What would you do?
The Instructor Lead is accountable for leading a team of facilitators and ensuring the delivery of high-quality, learner-centric experiences across virtual and in-person formats. This role combines delivery oversight, people leadership, and client engagement, with a strong emphasis on maintaining facilitation excellence and supporting strategic delivery planning.

The Instructor Lead contributes to direct facilitation as needed and serves as a key liaison with both internal learning teams and client stakeholders. The role also involves providing insights and advisory input on best-fit facilitation strategies based on audience needs, business context, and learner feedback.

What are we looking for?
Basic Qualifications:

Bachelor-s degree

Relevant years of experience in adult learning delivery (for CL8 a min of 10-12+ years of experience)

Demonstrated experience leading facilitator teams or managing delivery quality at scale

Proven ability to deliver learning to global and culturally diverse audiences

Subject matter expertise in one or more of the following areas: [e.g., leadership, communication, onboarding, functional/domain training]
Preferred Qualifications:

Experience supporting clients in shaping delivery models, cohort strategies, or facilitation approaches

Experience using feedback and delivery data to inform coaching, performance conversations, and strategic decision-making

Familiarity with delivery platforms and learner engagement tools used in hybrid and virtual environments



Professional Competencies:

Strong leadership, team development, and coaching skills

Strategic communication and stakeholder engagement capabilities

Analytical approach to performance management and quality assurance

Able to balance operational execution with forward-looking delivery planning

Commitment to continuous improvement and learner experience

Roles and Responsibilities:

Team Leadership and Quality Oversight

Lead a team of instructors, ensuring consistent adherence to delivery standards, audience engagement, and program objectives

Conduct regular delivery observations, calibration sessions, and feedback reviews to drive team alignment and performance

Identify skill gaps and support capability-building plans for instructors through coaching, mentoring, and targeted development

Champion best practices in facilitation and promote learner-centric, inclusive delivery approaches

Client Liaison and Delivery Governance

Serve as the primary contact for delivery-related matters with client stakeholders

Collaborate on delivery planning, demand forecasting, and resource allocation across regions and time zones

Participate in governance forums and business reviews, representing delivery metrics, risks, and improvement opportunities

Provide advisory input on facilitation formats, sequencing, and delivery models based on audience profile and learning intent

Delivery Contribution and Continuous Improvement

Deliver sessions when required-particularly for high-priority cohorts or pilots-to ensure continuity and model delivery excellence (delivery will be a mandate for CL8 for 80% of the time to stay updated and relevant. Team management responsibilities may be optional, and therefore he/she may also operate in an IC - individual contributor role in some cases)

Use learner feedback, attendance data, and quality indicators to identify trends and inform improvements to facilitation practices

Liaise with content, curriculum, and learning operations teams to surface delivery insights and inform design enhancements

Stay current with evolving delivery tools, formats, and trends to inform team capability and improve learner outcomes

Thought Leadership and Delivery Strategy

Provide input on the design of facilitator enablement programs and delivery frameworks

Drive discussions on delivery approach optimisation-e.g., hybrid models, cohort-based learning, flipped classroom formats

Promote a culture of continuous learning, experimentation, and feedback among the delivery team

Identify opportunities for innovation in delivery and recommend enhancements to support business and learner impact

Qualification Any Graduation