Installation, Service & Delivery Manager

Installation, Service & Delivery Manager

About Biotastic Health Systems

Biotastic Health Systems is India's only premium recovery engineering company. We design and manufacture ice baths (IcePod), hybrid infrared saunas (AURA), and red light therapy panels (HealLite) — built for high-performance individuals, luxury hotels, and professional sports teams.

We are a recovery engineering company — science-backed, protocol-first, and uncompromisingly premium. Our clients include 5-star hotel groups, IPL franchises, and India's leading biohackers.

The Opportunity

As our Installation, Service & Delivery Manager, you will own the entire post-sales pipeline: site assessment, MEP verification, delivery coordination, installation execution, client handover, and ongoing service management. You will be the last face our client sees — and the reason they refer us.

What You Will Own

Pre-Installation site management

• Conduct detailed site surveys before every installation — no surprises on install day
• Validate floor plans against product dimensions, load-bearing requirements, and spatial clearances
• Create and distribute a site readiness checklist per product (IcePod, AURA, HealLite)
• Identify and close MEP gaps with client contractors before the truck leaves Chennai

MEP coordination & compliance

• Verify electrical requirements: load capacity, circuit ratings, voltage stability, DB panel proximity
• Confirm plumbing & drainage: water inlet/outlet specs, drainage slope, pipe sizing (IcePod critical)
• Check HVAC & ventilation: airflow, exhaust, heat dissipation (AURA sauna critical)
• Coordinate with client MEP contractors — ensure all specs are met before install day

Installation execution

• Plan and schedule installation timelines with the sales and logistics teams
• Supervise on-ground installation crew — safety protocols, product handling, and quality benchmarks
• Troubleshoot on-site issues in real time; escalate only when genuinely necessary
• Conduct a structured post-installation quality check before any client sign-off

Client & stakeholder management

• Act as the primary client contact from delivery confirmation to installation completion
• Communicate clearly with hotel facility managers, sports facility engineers, and HNI clients
• Conduct formal client walkthrough, usage education, and handover at completion

Service, AMC & reporting

• Build and manage a post-installation service protocol — scheduled maintenance and reactive support
• Own the service tracker in Notion — every ticket logged, every resolution documented
• Resolve critical service issues within 24–48 hours; routine issues within 5 working days
• Submit weekly installation and service status reports to the Founder's Office

Key Result Areas (KRAs)

#KRAWhat success looks like

1. Pre-Installation Readiness Zero installations commence without a completed site readiness checklist — MEP specs confirmed, client contractor briefed
2. On-Time Delivery & Installation90%+ of installations completed on the committed date with zero last-minute site failure delays
3. Post-Installation Service & AMCStructured service protocol in place; all reported issues resolved within SLA (critical: 24–48 hrs)
4. Client Experience at Handover100% of clients receive a formal post-install walkthrough, usage briefing, and signed handover document
5. Operational DocumentationAll installations logged with photos, MEP sign-off, and site notes; weekly report to Founder's Office

KPIs with Targets

KPI Target

Installation on-time rate≥ 90%

Site readiness checklist completion before install day100%

Post-install service ticket resolution within SLA≥ 85%

Client handover sign-off completion100%

Repeat service escalations per month< 2

First KRA milestone hitWithin 45 days

90-Day Success Benchmark

Milestone Period Target

Onboarding

Day 1–15 Shadow all active installations; audit existing site process; build first MEP checklist per product First Ownership

Day 15–45 Own at least 2 live installations end-to-end with zero escalations Full Ownership

Day 45–90 Full installation SOP documented; service tracker live in Notion; first KRA milestone hit

Who You Are

Have 3–6 years in MEP supervision, technical installation, or project execution in the field

Can read a floor plan, AutoCAD layout, or MEP drawing without being told what to look for

Know the difference between a DB panel load and a circuit breaker rating

Are the person who spots a plumbing issue on a site visit — not on install day

Have managed vendors, contractors, or on-ground crews with minimal supervision

Can hold a professional conversation with a JW Marriott facility head or an HNI client's EA

Are genuinely excited to travel — 20–30% field travel is not a constraint, it's the job

Own your outcomes — you don't need reminders to follow up

What We're Looking For

Must-Have

• 3–6 years in MEP coordination, technical installation, or project execution
• Ability to read floor plans, AutoCAD drawings, and MEP schematics
• Hands-on knowledge of electrical (load planning), plumbing, and HVAC basics
• Experience managing on-ground crews and third-party vendors
• Strong client-facing communication — formal and informal contexts
• Willingness and ability to travel pan-India (20–30% of time)
• Ownership mindset — drives outcomes without constant supervision

Good-to-Have

• Luxury hotel fit-out, gym/spa equipment, or medical device installation experience
• Familiarity with wellness or recovery technology products
• Basic proficiency in Notion, Excel, or similar project management tools
• Experience coordinating installations at 5-star properties or premium facilities

Educational background

• Diploma or degree in Mechanical / Electrical Engineering, or equivalent practical experience
• Field experience matters far more than academic credentials for this role

The Honest Picture

What makes this role exciting

• Build post-sales infrastructure from scratch — full ownership, no manual to follow
• Every install directly impacts a high-profile client — hotels, sports teams, HNIs
• Work directly with the Founder's Office — decisions move fast, autonomy is real
• Clear growth path: role evolves into team leadership as installs scale to 10+/month
• Travel = variety — luxury hotel sites, sports facilities, premium residences

What will be hard

• High-accountability role — if an install fails, it falls on you first
• Travel is non-negotiable — pan-India movement is frequent, not occasional
• Under-prepared sites, last-minute client changes, contractor delays are real
• We are a growing company — processes are being built, not handed to you
• Premium clients expect premium standards — no room for good enough

Compensation & Role Details

CTC Range6–10 LPA fixed

Base LocationChennai, Tamil Nadu

Travel Requirement20–30% pan-India — hotels, sports facilities, luxury residences

Notice Period30–60 days preferred

Probation Period 3 months with structured 30-60-90 day KRA review

How We Hire

Step Stage Owner What we're evaluating

1 Application Review HR - Resume clarity, MEP experience, role fit

2 Phone Screen — 20 min HR - Communication, logistics, salary alignment

3Technical Interview — 60 min - Hiring Manager MEP knowledge, site reading, past execution

4 Paid Work Sample — 72 hrs - Hiring Manager Given a floor plan; identify MEP gaps and flag site issues

5 Culture & Alignment — 45 min - (CEO)Values, ownership mindset, long-term fit

6 Offer HR + Founder's Office - CTC discussion and offer rollout

Our Culture & Values

Execution over perfection

We move fast, fix things, and learn forward. Waiting for perfect is not how we operate.

Ownership is the default

Nobody will chase you here. If you own it, you close the loop.

Premium is a standard, not a mood

Our clients pay a premium. Every touchpoint must reflect that.

Radical transparency

Problems are surfaced early, not buried. We'd rather hear bad news fast than good news late.

Hire for values, train for skills

Character and attitude are non-negotiable. Everything else can be developed.