Installation Executive

POSITION PROFILE Desired Profile of Candidate 9 Preferred Age bracket 30- 35 Yrs 10 Academic Background Diploma/ Engineering background with 10 to 12 years of Industry experience 11 Preferred Experience 1. Handling Regional role of the installation services in building materials industry, preferably with uPVC windows/ Aluminium windows/Facades.
2. Site level work progress monitoring against plan.
3. Over all responsible for Customer satisfaction and quality of work done in the region
4. Experience in Service partner management.
5. Expertise in post sales service and escalation management.
6. Providing Technical inputs during installation. 12 Job Description
1.Responsible for on time and hassle free site executions and ensure customer service standards are met with respect to Installation and post sales service.
2. Responsible for cost control on Project and IHB installation and service related activities.
3.Daily review of all installation and service related activities and ensure the TAT's are met.
4. Ensure the SOP's are followed in all the activities of the installation and service.
5. Ensure the achievement of defined productivity levels and efficient utilization of resources.
6. Resolving operations related issues both in installation and service.
7. Escalation management: Managing escalations by providing suitable resolutions. Carryout root cause analysis to make corrective and preventive actions.
8. Analysis on root cause of re-orders, reduce it by implementing corrective and preventive actions.
9. Ensure the effective adoption of CRM & digital tools in the work flow.
10. Responsible for making various MIS reports on National level.
13 Desired Personal Attributes * Customer centricity
* Team Management
* Stake Holders management
* Domain Expertise
* Good Communication skills
*Result oriented
*Proactive and Accountability
* Quick decision making.