Inside Sales

Company Name: Bhandari Metals & Alloys

Industry: Industrial Metals / Stainless Steel / Copper / Brass

Location: Chennai

Salary: 30,000 35,000 per month + performance incentives

Experience: 14 years in Inside Sales / Telecalling / Sales Coordination / B2B Sales.

Key Responsibilities

1. Lead Management & Telecalling

- Receive and manage enquiries generated through IndiaMART and other online platforms.

- Call prospective industrial customers, understand their requirements and qualify the enquiry.

- Follow up systematically with every lead until it is converted, lost or closed.

- Maintain a proper record of all enquiries, discussions, quotations and follow-ups.

- Generate additional leads through online databases and other digital sources.

2. Follow-up with Field Sales Leads

- Coordinate closely with our field sales representatives.

- Follow up on leads and customer enquiries generated during their customer visits.

- Contact customers, understand their requirements and coordinate internally to move the enquiry towards an order.

- Ensure that no lead or enquiry remains unattended.

3. Industrial Customer Relationship Management

- Develop and maintain long-term relationships with industrial customers.

- Regularly communicate with existing customers and understand their upcoming material requirements.

- Promote repeat business and increase the share of business from existing customers.

- Send regular greetings, festival messages, company updates and product-related communication through the CRM.

- Maintain accurate customer information and interaction history.

4. Sales & Order Conversion

- Follow up on quotations and pending enquiries.

- Coordinate with the sales team for pricing, availability and delivery requirements.

- Negotiate and follow up within the authority given by the company.

- Convert qualified enquiries into orders.

- Track orders until confirmation and coordinate with the relevant internal teams.

5. CRM & Reporting

- Maintain 100% updated CRM records for leads, customers, calls, quotations and follow-ups.

- Maintain daily/weekly lead and sales follow-up reports.

- Track:

- New leads received

- Calls made

- Follow-ups pending

- Quotations sent

- Orders received

- Lost enquiries

- Repeat customer opportunities

- Ensure every lead has a clear next action and follow-up date.

Products

The candidate will primarily be dealing with industrial customers requiring:

- Stainless Steel

- Copper

- Brass

- Other industrial metals and alloys

Candidate Profile

- Good in Tamil and English; Hindi will be an advantage.

- Comfortable using CRM, WhatsApp, email and Excel.

- Prior experience with IndiaMART / TradeIndia / Justdial / B2B portals will be an advantage.

- Experience in industrial products, metals, engineering, manufacturing or B2B sales will be strongly preferred.

Interested candidate can share their resume at [email removed] or reach out at [phone removed].

Regards

Priya - HR

[phone removed]