Inside Sales Team Leader US Market

Job Summary:

We are looking for an experienced Inside Sales Team Leader to drive the daily performance of our U.S. sales team. The role will be responsible for cold calling, lead generation, lead qualification, appointment setting, follow-ups, and sales pipeline development, while maintaining high standards of motivation, accountability, discipline, and CRM compliance.

This is a hands-on sales leadership role, not a purely people-management position. The ideal candidate should be comfortable reviewing sales numbers, listening to calls, coaching team members, addressing underperformance, motivating high performers, and personally demonstrating effective engagement and qualification techniques with U.S. small-business owners.

The Team Leader will own the team's performance from prospect allocation through qualified appointments and pipeline creation.

Key Responsibilities:

• Drive the team's daily performance across U.S. B2B cold calling, lead generation, qualification, appointment setting, follow-ups, and pipeline development.
• Monitor daily activity and conversion metrics, including calls, connects, conversations, qualified leads, appointments, follow-ups, and opportunities.
• Listen to sales calls and provide real-time coaching, feedback, and call-quality improvement.
• Personally demonstrate effective cold-calling, prospect engagement, discovery, qualification, and objection-handling techniques.
• Take ownership of team performance from prospect allocation to qualified appointment and pipeline creation.
• Identify performance gaps and implement structured coaching and improvement plans.
• Motivate high performers while maintaining accountability and discipline across the team.
• Manage and monitor virtual/remote sales teams effectively.
• Ensure consistent and timely CRM updates for calls, emails, follow-ups, meetings, lead status, opportunities, and next actions.
• Review CRM dashboards, activity reports, pipeline reports, and individual/team performance metrics.
• Analyze conversion ratios and sales funnel performance to identify areas for improvement.
• Conduct regular team huddles, performance reviews, coaching sessions, and one-on-one discussions.
• Ensure adherence to sales processes, calling standards, follow-up schedules, and CRM discipline.
• Work closely with management to establish and achieve daily, weekly, and monthly sales targets.

Required Skills & Experience:

• 4–6+ years of experience in U.S. market Inside Sales / Lead Generation, with demonstrated experience leading or supervising an Inside Sales team.
• Mandatory experience managing onsite/virtual/remote sales teams.
• Strong hands-on experience in U.S. B2B cold calling, lead qualification, appointment setting, objection handling, and sales follow-up.
• Proven experience selling products or services to small businesses in the United States.
• Experience in Accounting, Bookkeeping, Payroll, Taxation, Insurance, Financial Services, Web/IT Services, or similar SMB-focused services is preferred.
• Hands-on experience with Zoho CRM, Salesforce, HubSpot, or similar CRM platforms.
• Strong understanding of CRM dashboards, activity reports, pipeline reports, and sales-performance tracking.
• Ability to interpret sales metrics and use data to coach individuals and improve team conversion performance.
• Strong experience in call monitoring, performance coaching, objection handling, and sales-process improvement.
• Excellent spoken and written English communication skills.
• Strong leadership, coaching, interpersonal, and team-management skills.
• Self-driven, highly organized, process-oriented, and comfortable working in a target-driven U.S. sales environment.