Inside Sales Team Lead

About the role

The Tertiary Care Concierge team is the human layer between a patient's first high-intent enquiry and a completed surgery. For high-acuity categories like Cardiology and Oncology, every lead carries clinical urgency and financial weight, so the team has to move with both speed and empathy qualifying the case, guiding the patient to the right network hospital, and converting the opportunity without ever losing the care standard.

What you'll own

Team leadership & people development

Lead a blended team of clinical and non-clinical concierge members; set clear daily goals, run effective huddles, and keep energy and accountability high through the month, not just at month-end.

Sales rigor & conversion performance

Own the team's conversion targets and drive the daily sales rhythm call volume, follow-up cadence, response times, and closure discipline.

Improve conversions per concierge member as the headline outcome: raise the floor of lower performers and push the ceiling on top performers. Ensure no high-intent, high-acuity lead goes cold; enforce tight follow-up SLAs.

Who you are

Must-have

• [5 to 8] years of experience in sales operations, inside sales, or care/patient concierge management, with at least [2 to 3] years leading a team and carrying a conversion/revenue target.
• Proven track record of improving conversion rates and lifting per-member productivity, not just managing headcount.
• Strong command of funnel management and CRM comfortable living in the data.
• Hands-on with call audits, SOPs, and quality frameworks; you've built or run a coaching loop before.

Skills & competencies

• Sales rigor and accountability
• Coaching and people development
• Funnel and data literacy
• Quality and process discipline
• Insight-to-action problem solving
• Cross-functional influence
• Empathy and clinical sensitivity
• Calm, decisive floor leadership