Inside Sales Team Lead

We're Hiring! Join a Purpose-Driven Team

At iDare, we are more than just a company—we are a movement. Our mission is to empower individuals to recognize, prevent, cope with, and fight against abuse. As India's first holistic and intersectional mobile application, we prioritize creating a safe, supportive environment where healing and wellness can thrive.

We're seeking a self-motivated, compassionate CRM Lead to independently manage the CRM lifecycle and empower the telemarketing team to proactively engage customers through expert guidance and mentoring.

Responsibilities:

1.CRM & Funnel Ownership

• Own and manage the complete lead funnel: inquiry → engagement → scheduling → conversion → follow-up
• Define and track funnel stages, SLAs, and response benchmarks
• Ensure consistent handling of leads across services

2.Lead Performance & Analytics

• Track lead sources (Meta, Google, website, partnerships, referrals, events)
• Analyse conversion rates, drop-offs, and response timelines
• Share regular reports and insights with marketing and leadership

3.Team Leadership & Coordination

• Manage and coach the Response & Engagement team
• Set call/chat quality standards, scripts, and follow-up protocols
• Coordinate with therapists, counsellors, legal experts, marketing and operations teams

4.CRM Systems & Data Governance

• Ensure accurate lead tagging, segmentation, and documentation
• Work with CRM Admin/Tech to maintain automations and integrations
• Maintain clean, compliant, and reliable CRM data

5.CRM Process Improvement

• Identify gaps in lead handling and user experience
• Implement automation, re-engagement flows, and process optimisations
• Support scaling of lead volume without compromising quality
• Regular quality checks of the response team & monitoring

Requirements:

• Bachelor/master's degree in marketing or a related field; CRM certifications are valued.
• 4–6 years of experience in CRM, sales operations, customer success, or lead management. preferably in service sector
• Proficiency with CRM tools and platforms; strong data hygiene and governance practices.
• Data-driven mindset paired with empathetic, customer-focused communication.
• Excellent written and verbal communication; proven ability to collaborate cross-functionally.
• Hands-on experience in team leadership, mentoring, and coaching.
• Demonstrated leadership, problem-solving, and decision-making abilities in fast-paced environments.
• Proactive, adaptable, and solutions-focused with a strong sense of ownership and accountability.

Why Join Us:

• Opportunity to work in a dynamic and innovative environment.
• Competitive salary and benefits package.
• Room for growth and professional development.
• Joining a team dedicated to making a positive difference in society, where you'll have the chance to pioneer innovative solutions in addressing and combating abuse.

If you're looking to be part of something meaningful, to work in a supportive and inclusive environment, and to make a tangible impact on society, then iDare is the place for you. Join us in our mission to build a safer and healthier world for all.