Inside Sales Support

Department: Sales

Location: Kadipur Industrial Area, Gurgaon, Haryana

Experience: 2–5 Years

Reporting To: Team Manager – Sales, India

About the Role

We are looking for a proactive and customer-focused Inside Sales Support Executive to join our Sales Team. The role will be responsible for managing customer enquiries, quotations, follow-ups, order coordination and supporting the Sales Team in delivering an excellent customer experience.

Key Responsibilities

• Handle and coordinate customer enquiries for machines & accessories.
• Understand customer requirements and coordinate with the Sales Team to provide suitable solutions.
• Prepare and share quotations and provide customers with timely order-status updates.
• Follow up on quotations, offers, pending orders, and potential sales opportunities.
• Maintain accurate customer databases, enquiry records, quotation status, and order records.
• Update calls and follow-ups in internal systems and maintain accurate records.
• Maintain professional and timely communication with existing and prospective customers.
• Build and maintain positive relationships with customers through effective communication and follow-up.

Skills & Qualifications

• Experience with industrial machinery, engineering products, machines, or spare parts will be an advantage.
• Good written and verbal communication skills in English.
• Good working knowledge of MS Excel, Word, Outlook, and PowerPoint.
• Strong follow-up, coordination, and organizational skills.
• Ability to understand customer requirements and communicate effectively with customers.
• Ability to manage multiple enquiries, follow-ups, and priorities simultaneously.
• Customer-oriented, proactive, and detail-focused approach.