Inside Sales Specialist

Casita is seeking a dynamic, detail-oriented Inside Sales Representative to join our team in a rotational shift capacity to support our global user base and partner network. In this role, you will serve as a vital operational bridge between our Agents, Sales, Marketing, and Supply Partner teams, ensuring accurate and timely client reconciliations while driving lead conversion and client satisfaction.

This role combines high-touch sales operations, cross-functional coordination, supply management support, and market research to optimize our platform and grow our market footprint.

Client Operations & Lead Processing

• Communicate promptly and professionally with prospective clients via email, phone, and messaging channels to maintain industry-leading client satisfaction.
• Manage, process, and track all incoming platform leads accurately and within target response times.
• Maintain complete, updated, and accurate customer records across internal systems and CRMs.

Cross-Functional & Partner Coordination

• Act as the primary communication hub across the Agents, Sales, Marketing, and Supply Partner teams to execute accurate and timely reconciliations of client accounts.
• Partner with cross-functional teams to translate operational insights, business needs, and product requirements into actionable solutions.
• Foster and manage strong, sustainable relationships with suppliers, letting agents, property managers, and internal stakeholders.

Supply & Platform Maintenance

• Regularly audit and update Casita's platform to ensure property details, availability, and pricing remain accurate.
• Identify operational bottlenecks and recurring challenges faced by clients or supply partners, actively proposing and implementing solutions.
• Assist the Supply Team by prospecting and sourcing contact details for prospective property operators, letting agents, and landlords.
• Maintain comprehensive records of supply-level data, including contract validation, real-time availability, and broader market inventory.

Market Intelligence & Competitor Research

• Perform ongoing competitor research and analysis, evaluating service standards, promotional offers, property selections, and market expansion strategies.
• Conduct mystery shopping evaluations on Casita and competitor platforms to benchmark pricing, user experience, and service delivery.

Reporting & Industry Representation

• Compile, structure, and coordinate supply data and performance reports for Supply Team updates and company-wide meetings.
• Assist in drafting comprehensive annual reports for supply partners, providing performance analysis, market trends, and strategic recommendations.
• Attend relevant industry events and conferences to promote the Casita brand and establish connections with potential supply partners.

• Experience: 1–3 years of experience in inside sales, account management, sales operations, or client support (experience in proptech, student accommodation, travel, or multi-sided marketplaces is a strong plus).
• Shift Flexibility: Willingness and capability to work in rotational shifts to support international markets across different time zones.
• Communication Skills: Excellent verbal and written communication skills with strong interpersonal adaptability.
• Cross-Team Collaboration: Proven ability to manage multi-department communications and resolve operational discrepancies efficiently.
• Analytical Mindset: Comfortable working with data, CRM management, inventory tracking, and competitive benchmarking.
• Problem-Solving Skills: Self-motivated, attentive to detail, and proactive in troubleshooting issues for clients and partners alike.