Inside Sales Specialist

We are looking for Inside Sales Specialists to join our Mumbai team and drive lead generation, customer engagement and sales conversion.

The ideal candidate should be confident on calls, have strong follow-up and negotiation skills, and be comfortable working with sales targets. The role will focus primarily on outbound calling, lead generation, lead qualification, follow-up, conversion and order closure.

Key Responsibilities

• Make outbound calls to prospective customers and generate new business leads.
• Follow up on leads generated through marketing campaigns, databases, references and other sources.
• Understand customer requirements and identify relevant sales opportunities.
• Qualify leads based on:
  
• Customer requirement
• Budget
• Purchase timeline
• Product suitability
• Follow up consistently with prospects to move leads through the sales pipeline.
• Prepare and share quotations with customers as required.
• Handle customer queries, negotiations and objections professionally.
• Convert qualified leads into orders and achieve sales targets.
• Develop existing customers through repeat business, upselling and cross-selling.
• Maintain an updated lead pipeline and ensure timely follow-up.
• Regularly update customer and lead information in CRM/Excel.
• Track enquiries, quotations, follow-ups and order status.
• Achieve monthly targets related to:
• Leads generated
• Lead conversion
• Orders closed
• Sales value
• Coordinate with the sales and operations teams to ensure smooth order processing and customer service.

Key Focus Areas

Lead Generation Outbound Calling Lead Qualification Follow-up Lead Conversion Order Closure

Candidate Profile

• 2-5 years of experience in inside sales, telesales, B2B sales or business development.
• Candidates from any industry can apply.
• Experience in flooring, tiles, building materials, interiors, furniture or related industries will be preferred.
• Excellent verbal communication and convincing skills.
• Strong follow-up and negotiation ability.
• Target-oriented and result-driven approach.
• Good knowledge of MS Excel and/or CRM systems.
• Ability to manage multiple leads and follow-ups simultaneously.
• Strong customer-handling and relationship-building skills.
• Positive, energetic and self-motivated personality.