Inside Sales Specialist

Role & responsibilities

Respond to inbound and outbound calls. Provide product information to client and identify whether a potential client.

• Managing the database and updating it on a daily basis.

• Respond to general inquiries regarding products, and services via telephone or email.

• Performs data entry for purposes such as order processing, accessing previous and special orders.

• Refer calls for specific information to the appropriate staff members or

departments.

• Provide tier I technical support regarding login access, website and webcast

issues..

• Follow up on Sales team Pending Payments

• Releasing LMS portal access to the clients

• Review pending orders and specific customers requests to ensure excellent

customer service and customer experience.

• Stay up-to-date with new product and feature launches and ensure sales team is

on board

• Other duties maybe assigned