Inside Sales Representative

Company Description Hike Education is a leading EdTech organization that partners with top business schools to support learners in achieving their academic and career goals. Founded in 2014, the company focuses on bridging the gap for ambitious professionals seeking higher education and career advancement. From its beginnings in Noida, Hike Education has expanded to more than five locations and continues to grow. It has supported over 100,000 professionals through online programs such as Distance MBA, bachelor's degrees, and skill development courses in areas like Data Science, Digital Marketing, and Applied Finance. The organization is committed to building future leaders and skilled talent that contribute to both individual growth and organizational success.
Role Description The Senior Inside Sales Representative is a full-time, on-site role based in Gurugram. This role involves managing inbound and outbound calls, counseling prospective learners on suitable programs, and driving admissions for partner universities and institutes. Day-to-day responsibilities include lead qualification, follow-ups, and conversion, maintaining accurate records in CRM systems, and ensuring a smooth end-to-end enrollment process. The representative will collaborate with cross-functional teams to meet sales targets, provide high-quality service, and enhance the learner experience. The role also includes preparing sales reports, tracking performance metrics, and contributing insights to improve sales strategies and processes.
Qualifications

• Strong Inside Sales and Lead Generation skills, with the ability to convert qualified leads into enrollments.
• Ability to deliver high levels of Customer Service and Customer Satisfaction through effective communication and relationship-building.
• Experience in Account Management, including maintaining long-term learner and partner relationships.
• Proven track record in meeting or exceeding sales targets in an EdTech or education-related environment.
• Excellent verbal and written communication skills, with confident phone and video interaction capabilities.
• Comfort with CRM tools, MS Office, and basic data reporting to track leads and performance.
• Strong negotiation, persuasion, and objection-handling abilities, with a consultative sales approach.
• Ability to work in a fast-paced, target-driven setting and collaborate effectively with team members.
• Bachelor's degree in any discipline; a background in business, marketing, or education is an advantage.
• Prior experience in inside sales, telesales, or counseling for higher education programs is highly preferred.