Inside Sales Representative

The role involves managing inbound and outbound sales activities, identifying and qualifying leads, and nurturing prospects through email, and online channels. The Inside Sales Representative will collaborate with operations and project management teams to understand service offerings, prepare proposals, and support the closure of new business opportunities. Daily responsibilities include maintaining accurate records in the CRM, following up with potential and existing clients, supporting account growth, and contributing to sales targets while upholding high standards of customer service and satisfaction.

Qualifications

• Strong Inside Sales skills with the ability to manage the full sales cycle for clinical development support services.
• Proven experience in Lead Generation and prospecting, including research, outreach, and qualification of potential clients.
• Demonstrated Customer Service and Customer Satisfaction focus, with the ability to respond promptly and professionally to client inquiries.
• Account Management capabilities, including maintaining relationships, tracking client needs, and supporting renewals and upselling.
• Excellent verbal and written communication skills and ability to present complex solutions clearly.
• Comfort with CRM tools, sales reporting, and basic MS Office applications.
• Ability to work effectively in a hybrid environment, collaborate with cross-functional teams, and manage time and priorities independently.