Inside Sales Representative

Company Description Lane is transforming driving education through India's first online platform that connects certified driving instructors with learners using digital tools. The company focuses on making driving lessons more accessible, structured, and technology-enabled, offering a modern alternative to traditional driving schools. Lane's vision is to move the world toward zero road fatalities by promoting safe driving habits from day one. Beyond teaching driving skills, Lane aims to build safer, more confident drivers and a more connected automotive ecosystem for the future.

Role Description The Inside Sales Representative role at Lane is a full-time, on-site position based in Bengaluru. This role involves managing inbound and outbound calls, engaging prospective learners, and clearly explaining Lane's services and value proposition. The Inside Sales Representative will qualify leads, follow up on inquiries, and convert prospects into enrolled customers while maintaining accurate records in the CRM system. Day-to-day responsibilities include supporting learners through the enrollment process, coordinating with instructors and operations teams, and ensuring a positive experience that aligns with Lane's mission of safer roads. The role also includes meeting sales targets, providing feedback on customer needs, and contributing to continuous improvement of sales and customer engagement processes.

Qualifications

• Strong Inside Sales skills, including handling calls, presenting offerings, and closing enrollments.
• Ability to drive Customer Satisfaction through attentive Customer Service and clear communication.
• Experience with Lead Generation activities such as prospecting, follow-ups, and pipeline management.
• Capability in Account Management, maintaining relationships with learners and instructors and supporting repeat business.
• Excellent spoken and written English; proficiency in additional regional languages is an advantage.
• Comfort working with CRM tools, spreadsheets, and digital communication platforms.
• Goal-oriented mindset with the ability to work with daily, weekly, and monthly targets.
• Prior experience in inside sales, EdTech, or consumer services is preferred; a bachelor's degree in business, marketing, or a related field is beneficial.