Inside Sales Representative

Company Description DigitalTrack Solutions is an integrated IT infrastructure provider delivering end-to-end hardware and software solutions, including desktops, laptops, servers, and software licenses. The company designs and implements network infrastructure such as LAN, WAN, Wi-Fi, and wireless solutions, along with network, information, and data security services. It also offers storage, backup, and virtualization solutions tailored to diverse business needs. Through strategic alliances with global technology leaders, DigitalTrack Solutions ensures high-quality, best-of-breed solutions for its customers. More information is available at www.digitaltracksolutions.com.
Role Description This full-time Inside Sales Representative role is based on-site in Coimbatore. The role involves identifying and qualifying leads, conducting outbound and inbound calls, and presenting IT infrastructure solutions to prospective and existing customers. The Inside Sales Representative will manage the sales pipeline, prepare quotations, follow up on proposals, and support account management activities to drive revenue growth. Daily responsibilities include maintaining accurate records in CRM systems, coordinating with technical and operations teams, and ensuring a high standard of customer communication. The role also requires meeting set targets, providing timely feedback from the market, and contributing to overall customer satisfaction.
Qualifications

• Candidates should possess strong Inside Sales skills, including lead follow-up, pipeline management, and closing techniques.
• Candidates should possess Customer Service and Customer Satisfaction skills to handle inquiries, resolve issues, and build long-term relationships.
• Candidates should possess Lead Generation skills to identify opportunities through calls, emails, and online research.
• Candidates should possess Account Management skills to nurture existing customers and support repeat business.
• Strong communication and negotiation skills, with the ability to explain technical solutions in simple business language.
• Comfort using CRM tools, MS Office, and basic sales reporting methods.
• Prior experience in IT infrastructure or technology sales is an advantage.
• Diploma or bachelor's degree in business, marketing, engineering