Inside Sales Representative

Company Description GoFIN Technologies Pvt. Ltd. is a client-focused, employee-centric organization that has evolved from providing implementation, testing, support, and a range of services to offering its own loan lifecycle management product. The company's flagship solution, goFIN, is a comprehensive suite that manages the entire loan lifecycle, from lead management and loan origination through loan management, collections, and customer service. These integrated modules help clients increase sales, streamline operations, and manage end-to-end processes efficiently. GoFIN Technologies emphasizes a supportive work environment and growth-oriented roles, enabling team members to drive client objectives and business outcomes effectively.
Role Description This is a full-time Inside Sales Representative role based on-site in Mumbai. The Inside Sales Representative will handle inbound and outbound calls, qualify leads, and convert prospects into opportunities for goFIN's loan lifecycle solutions. Responsibilities include maintaining accurate records in CRM systems, coordinating with account management and customer service teams, and following up with potential and existing clients to drive revenue growth. The role involves presenting product features, addressing client queries, and ensuring a smooth transition from lead generation to account onboarding. The Inside Sales Representative will also contribute to improving sales scripts and processes and support ongoing customer relationship activities.
Qualifications

• Strong Inside Sales and Lead Generation skills, with experience in handling outbound and inbound calls and qualifying prospects.
• Ability to maintain high levels of Customer Satisfaction and deliver professional Customer Service in a B2B environment.
• Experience in Account Management, including nurturing relationships, managing follow-ups, and supporting renewals or upselling.
• Effective communication and presentation skills, both verbal and written, with a customer-centric approach.
• Comfort using CRM tools and basic productivity software to track leads, opportunities, and client interactions.
• Bachelor's degree in business, marketing, finance, or a related field, or equivalent practical experience.
• Prior experience in financial services or SaaS product sales is an advantage.
• Ability to work in a fast-paced environment, collaborate with cross-functional teams, and meet targets ethically and consistently.