Inside Sales Manager

Role Purpose:

To lead and manage a team of Sales Executives responsible for acquiring and onboarding property owners onto the 99acres platform, driving revenue growth, improving conversion rates, and ensuring achievement of business targets.

Key Responsibilities

• Lead, coach, and motivate a team of Owner Sales Executives to achieve daily, weekly, and monthly sales targets.
• Drive acquisition of property owners and promote paid listing products and subscription services.
• Monitor team performance through productivity, conversion, revenue, and quality metrics.
• Conduct regular call audits, feedback sessions, and performance reviews.
• Ensure effective lead utilisation and follow-up management through CRM systems.
• Identify process gaps and implement corrective actions to improve sales efficiency.
• Handle escalations and support the team in closing high-value opportunities.
• Prepare and share performance updates and sales forecasts.
• Coordinate with internal teams to enhance customer experience.
• Maintain adherence to company policies and sales processes.

Key Performance Indicators (KPIs)

• Revenue Achievement
• Team Conversion Rate
• Productivity per Executive
• Paid Listing Activation
• Customer Retention & Renewal
• Lead Contact and Follow-up Efficiency
• Team Attrition and Engagement

Required Skills

• Strong sales and telesales management experience.
• Team handling and coaching capabilities.