Inside Sales Manager

We are looking for an experienced Inside Sales Manager to lead our B2C inside-sales function in Bengaluru. The role will be responsible for managing the sales team, driving customer acquisition, achieving revenue targets and improving conversion through effective lead management and sales processes. Key Responsibilities • Manage and mentor a team of Inside Sales Executives to achieve monthly sales and revenue targets. • Own the complete B2C sales funnel from lead generation and calling to conversion and revenue realization. • Track daily and monthly sales performance, productivity, conversion rates and revenue. • Set individual and team targets and conduct regular performance reviews. • Identify gaps in the sales funnel and implement corrective actions to improve conversion. • Monitor lead allocation, follow-ups, customer connect rates and closure ratios. • Coach underperforming team members and drive improvement in individual productivity. • Work closely with Operations, Marketing and other internal teams to ensure smooth customer onboarding and service delivery. • Prepare and present sales MIS, dashboards and performance reports to management. • Drive upselling, cross-selling and customer retention initiatives wherever applicable. • Ensure adherence to sales processes, CRM discipline and defined SOPs. Required Skills & Experience • 5+ years of experience in Inside Sales / Telesales / B2C Sales. • Prior experience in Logistics, E-commerce, Last-Mile, Hyperlocal or related industries is preferred. • Proven experience managing an inside-sales team. • Strong understanding of B2C sales funnels, lead conversion and revenue generation. • Strong analytical and target-oriented approach. • Experience with CRM, dialer systems, Excel/MIS and sales reporting. • Strong communication, coaching and people-management skills. • Should be comfortable working in a fast-paced, target-driven environment. • Candidates who have personally managed B2C sales targets through a team will be preferred. Key Performance Indicators • Team target achievement• Revenue generation • Lead-to-conversion ratio • Sales productivity • Customer acquisition • Team performance and retention • Follow-up and lead utilization