Inside Sales Manager

JOB DESCRIPTION

Inside Sales Manager

Reporting To - VP & Business Head

Business Division - Wedding Services WeddingBazaar / Mandap.com

Location - Chennai

About Matrimony.com

Matrimony.com Ltd. is India's first pure-play Wed-Tech company to be listed on the BSE and NSE. The company operates leading matchmaking brands including Bharat Matrimony, Elite Matrimony, Community Matrimony, and Jodii.

Expanding beyond matchmaking, Matrimony.com serves the wedding services industry through WeddingBazaar, a wedding services platform, and Mandap.com, an online wedding venue discovery platform. Our focus is on technology, innovation, and customer-centric solutions.

About the Role

We are looking for a dynamic, results-oriented, and experienced Inside Sales Head to lead Inside Sales operations for the Wedding Services business. The role is responsible for driving sales performance, achieving revenue targets, developing high-performing teams, and strengthening vendor acquisition and onboarding. The ideal candidate brings commercial acumen, strong leadership skills, and a proven ability to grow business in a fast-paced sales environment.

Key Responsibilities

1. Sales Leadership & Revenue Growth

• Drive daily, weekly, and monthly sales targets aligned with overall business revenue objectives.
• Develop and execute sales strategies to improve lead conversion and vendor acquisition.
• Monitor sales performance, pipeline health, follow-ups, and timely deal closure.
• Identify revenue opportunities and implement action plans to improve productivity and target achievement.

2. Team Management & Performance Development

• Lead, motivate, coach, and mentor inside sales professionals.
• Set performance expectations and track individual and team productivity.
• Conduct regular team meetings, performance reviews, and coaching sessions.
• Provide actionable feedback, address team challenges, and foster a collaborative, target-driven culture.

3. Vendor Acquisition & Relationship Management

• Drive acquisition and onboarding of wedding service vendors and business partners.
• Guide the team on vendor needs assessment, solution presentation, objection handling, negotiation, and closure.
• Build strong relationships with prospective and existing vendors.
• Resolve escalated vendor issues and coordinate with internal teams for smooth onboarding.

4. Sales Quality & Process Improvement

• Audit sales calls for communication, product knowledge, objection handling, and closing effectiveness.
• Provide documented and verbal feedback to improve sales quality.
• Identify process gaps and implement initiatives to enhance operational efficiency.
• Standardize sales practices, follow-ups, reporting, and adherence to company policies.

5. Performance Monitoring & Reporting

• Monitor call productivity, lead conversion, revenue achievement, and vendor onboarding.
• Prepare and review daily, weekly, and monthly performance reports.
• Analyze trends and use Excel, Google Sheets, CRM tools, and dashboards to improve decisions.
• Present performance updates, challenges, and corrective action plans to senior management.

6. Hiring, Training & Employee Development

• Participate in hiring and selecting inside sales professionals.
• Support effective onboarding and training of new employees.
• Identify skills gaps and coordinate targeted development interventions.
• Coach employees to strengthen sales capabilities and improve performance.

7. Cross-Functional Coordination

• Partner with Marketing, Operations, Customer Success, Product, and other teams to achieve business goals.
• Work with senior leadership to execute business priorities and process improvements.
• Ensure timely resolution of vendor and operational concerns to improve vendor experience.

Required Skills & Competencies

• Strong experience in inside sales, telesales, B2B sales, or business development.
• Proven ability to lead and motivate sales teams and deliver targets.
• Excellent written and verbal communication, negotiation, and interpersonal skills.
• Strong analytical, problem-solving, relationship-building, and stakeholder management skills.
• Sound understanding of sales metrics, conversion rates, and performance management.
• Proficiency with Microsoft Excel, Google Sheets, and CRM applications.
• Results-oriented, accountable, adaptable, and comfortable in a dynamic environment.
• Multilingual communication skills are an added advantage.

Qualifications & Experience

• Bachelor's degree in Business Administration, Marketing, Commerce, or a related discipline; MBA or postgraduate qualification is an advantage.
• Relevant experience in inside sales, business development, or sales operations.
• Prior experience leading sales executives or team leaders is essential.
• Demonstrated track record of achieving sales targets, improving conversions, and building team productivity.
• Experience in B2B sales, digital marketplaces, online platforms, subscriptions, or wedding services is preferred.