Inside Sales Manager

Skill required: Digital Inside Sales - Inside Sales

Designation: Inside Sales Manager

Qualifications:Any Graduation

Years of Experience:13 to 18 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do

• This position is responsible for performing a wide range of duties associated with the sales and use tax (SUT) compliance function. The primary duty of this role is to ensure that client sales and use tax returns are filed and paid in an accurate and timely manner and that client satisfaction is high.
• Determine appropriate resourcing of staff in order to achieve goals and objectives.
• Define annual Key Performance Indicators aligned with corporate goals.
• Manage and mentor employees on performance gaps, career development opportunities, and strategies.
• Specific knowledge of multi-state tax preparation software and preparation of monthly SUT returns.
• Understand various business entities (i.e. retail, software, manufacturing, leasing, etc.) and the related SUT compliance details involved.
• Excellent oral and written communication skills.
• Must be detailed oriented, a team player, and have strong organizational skills. What are we looking for
• Bachelor degree in accounting or similar field or equivalent experience required.
• Seven (7) plus years of experience in a Sales and Use Tax returns role required with three (3) plus years of leadership experience
• Public accounting or big four experience preferred.
• Or equivalent combination of education and or experience Roles and Responsibilities:
• Manage, coach, develop, train and mentor tax returns processing staff to achieve personal and business goals.
• Overall ownership of the returns process.
• Continuous identification of returns process and system improvements (that support the compliance process).
• Implement and manage process and system changes.
• Work with product management, treasury and development staff to improve and prioritize manual and automated processes.
• Identify and help to solve system issues.
• Ensure SOC II controls related to the compliance process are continuously updated and followed.
• Manage the client onboarding process ensuring customers are onboarded on time.
• Act as an escalation point for internal and external customers.
• Ensure clients tax returns and tax data are reviewed for accuracy, investigate questionable data and lead and take corrective actions.
• Ensure that clients tax mail (forms, notices, and bulletins) is reviewed and addressed.
• Ensure response to, resolution, and tracking notices from taxing jurisdictions in a timely manner through written and verbal communication with state and local tax representatives.
• Ensure complete notice documentation is on the client portal to ensure transparency.
• Document unusual out-of-scope issues both internally and externally.
• Ensure continuing development and documentation of internal processes and procedures.
• Must be available for overtime, as the nature of this service typically requires overtime between the 9th and the 17th of each month.
• Exercise professional judgment to resolve issues.
• Work with Customer Support and Implementation leadership to resolve customer issues.
• Fulfill speaking engagements on topics of importance to Client Inc.
• Occasional travel may be required.
• Participate in other projects or duties.