Inside Sales Manager

About the Role
We are looking for an experienced and target-driven Manager – Key Accounts (Inside Sales) to lead a high-performing team of 30 associates and drive revenue growth, customer retention, and own end-to-end account management
The ideal candidate will have strong experience in Inside Sales, Key Account Management, Customer Retention, and Account Management, with a proven track record of achieving challenging business and growth targets. You should have a strong understanding of the sales funnel and complete sales lifecycle, along with the ability to coach and develop large sales teams that become trusted advisors for our client partners.
Key Responsibilities

• Lead, manage, and motivate a team of 30 Inside Sales/Key Account associates.
  
• Own and deliver revenue, sales, growth, retention, and productivity targets for the team.
  
• Develop and execute strategies to drive account growth, upselling, cross-selling, and customer retention - own the sales retention funnel to drive SoW gain and increase order frequency 
  
• Drive performance across the entire sales lifecycle and identify opportunities to improve conversion at each stage.
  
• Analyze sales metrics, team productivity, revenue performance, conversion ratios, retention, and other key KPIs. Identify performance gaps and implement structured sales training, coaching, and improvement plans.
  
• Conduct regular performance reviews, coaching sessions, and team huddles to improve individual and team performance.
  
• Work closely with cross-functional teams such as Operations, Customer Success, Marketing, and Product to improve customer experience and business outcomes.
  
• Build forecasting mechanisms and ensure accurate tracking of pipeline, revenue, and growth targets.
  
• Establish a strong performance-oriented culture focused on customer retention, revenue growth, productivity, and conversion.
  
• Have a pulse on the voice of the customer that could help build critical product/experience improvements to build client stickiness on the platform 
  

What We’re Looking For

• 5+ years of overall experience, with significant experience in Inside Sales / Account Management / Key Account Management / Customer Retention.
  
• Prior experience managing a large sales team of 30+ members is highly preferred.
  
• Proven experience of managing and delivering revenue and growth targets.
  
• Strong understanding of the inside sales process, sales funnel, and end-to-end sales lifecycle.
  
• Demonstrated experience in customer retention, account growth, upselling, and cross-selling.
  
• Strong analytical and data-driven approach to sales and team management.
  
• Excellent people-management, coaching, and communication skills.
  
• Ability to work in a high-pressure, target-driven environment.
  
• Strong understanding of sales metrics such as conversion rate, revenue per associate, productivity, pipeline, retention, churn, and achievement against target.
  
• Strong stakeholder management and problem-solving abilities